Services Lead, Stores - Full Time

Sephora USA, Inc; Winnipeg; Vor Ort; CAD 29.000 - 34.000; Vollzeit

Benefits dieser Stelle

Performance-based bonus

Benefits program

Learning & development

Zusammenfassung

Sephora Canada is seeking a Services Lead to support all departments on the sales floor at MB-Lindenwoods location in Winnipeg. You will supervise the selling process, ensure exceptional client service, and drive store performance on a range of departments including Skincare, Sephora Collection, and Fragrance.

The role emphasizes managing service standards, merchandising execution, and acting as Manager on Duty while engaging with clients and leading team initiatives.

Qualifikationen

• 1–3 years’ experience in a similar role at a similar volume store.
• Proven ability to influence peers and provide feedback.
• Demonstrated strong client service skills.
• Effective time management and problem-solving abilities.

Aufgaben

• Sales Experience: ensure Beauty Advisors execute Sephora selling model and meet store goals.
• Visual Merchandising: support operations to maintain high-quality on-floor visuals and updates.
• Passionate about Clients: act as Manager on Duty and engage with clients on-stage when possible.
• Entrepreneurial Spirit: understand store performance and adjust staffing to meet client needs.
• Talent Champion: participate in interviewing as needed for the World team.
• Employee Engagement: uphold Sephora values including Passion for Client Service and Teamwork.

Kenntnisse

Sales experience

Client service

Time management

Problem solving

Jobbeschreibung

Job ID: 297260
Store Name/Number: MB-Lindenwoods (1520)
Address: 1585 Kenaston Blvd, Unit K2, Winnipeg, MB R3P 2N3, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora's selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Sales Experience. Ensure all Beauty Advisors properly execute Sephora's selling .Be aware of the store's sales performance and opportunities ensuring that the department specific team member is aligned with goals.
• Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any Animations and updates as needed.
• Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store's sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.
• Talent Champion. Participate in the interviewing process as needed for the World team.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if

• You have one to three years' experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem-solving skills.

Meaningful Rewards

The compensation ranges between CAD$20.80 - CAD$24.45/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.