Operations Lead - Full Time

Sephora USA, Inc; Toronto; Hybrid; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Benefits program

Learning & development initiatives

Bonus opportunities

Job summary

Sephora Canada in Toronto is seeking a Store Lead, Operations to oversee daily store operations, ensure execution of processes per company standards, and act as Manager on Duty when needed.

You will manage inventory, visual merchandising, supply management, and performance development while engaging with Beauty Advisors to deliver exceptional client service and drive store performance.

Qualifications

• One to three years’ experience in a similar role at a comparable volume store or equivalent internal experience.
• Proven ability to influence peers and provide feedback.
• Strong store operations skills.
• Effective time management and problem-solving skills.

Responsibilities

• Lead the operations of the store and ensure execution of all operations-focused processes per company standard.
• Manage store inventory: shipping, receiving, returns, cycle counting, and processes within guidelines and timeframes.
• Oversee visual merchandising and on-stage visuals, coordinate cleaning crews and ensure adherence to standards.
• Manage budget and supplies, testers, and samples to maintain appropriate stock levels.
• Participate in performance management for the operations team and deliver timely feedback.
• Act as Manager on Duty, engaging with Beauty Advisors and clients on the sales floor.
• Develop budget strategies and understand store sales performance, staffing, payroll and controllable expenses.

Skills

Operations leadership

Inventory management

Visual merchandising

Budgeting

People development

Customer focus

Job description

Job ID: 296075
Store Name/Number: ON-Liberty Village (1632)
Address: 171 E Liberty Street, Toronto, ON M6K 1X9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

Your role at Sephora:

• As

Team Lead, Operations

• Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
• Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Visual Merchandising. Manage the merchandising concepts and on-stagevisuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
• Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
• Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
• Develop budget strategies.Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong store operations skills.
• You have demonstrated effective time management and problem-solving skills.

Meaningful Rewards
The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.