Operations Lead

Vancouver Convention Center; Vancouver; On-site; Full time

Job summary

The Vancouver Convention Centre seeks a full-time Operations Lead to oversee Guest Services Operations Centre. Responsibilities include ensuring public safety, managing event operations, and playing a vital role in emergency response. Ideal candidates will have industry experience and relevant education certifications.

Qualifications

• 3-5 years in event industry, venue operations, public safety and emergency response preferred.
• Valid BC Security Worker License an asset.
• Completion of Incident Command Levels 100 and 200 or equivalent preferred.

Responsibilities

• Oversee safety & security of the building; monitor suspicious activities.
• Support Operations Manager in facility and event activations.
• Investigate incidents and write reports.

Skills

Monitoring safety

Emergency response

Compliance enforcement

Public Safety

Education

Post-secondary certificate or diploma in security and/or event operations

Tools

Microsoft Office

Momentus

Job description

Job Description

Posted Monday, June 16, 2025 at 10:00 AM

At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.

As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to premier conferences, trade shows, banquets and more.

The Venue Operations team is hiring a full-time Operations Lead within our Guest Services Operations Centre (GSOC). Reporting to the Manager, Security Operations, the Operations Lead works closely with Operations Managers to support the oversight of the GSOC department, a high-volume, 24/7/365 operations centre.

The Operations Lead will be responsible for executing operational and event delivery priorities such as operational levels, access control, signage, deliveries, shipping & receiving, public safety, and security as well as playing a critical role in emergency response and ensuring deployment of safety and security resources.

This position operates on a compressed work week of four days.

The hourly rate for this position starts at $29.66

WHAT YOU WILL DO:

• Oversee the safety & security of the building and surrounding area, including monitoring any suspicious or forbidden activities and deploying security and/or VPD as required.
• Provide support to the Operations Manager in executing facility and event related activations.
• Ensure accuracy and compliance regarding access control, signage, deliveries, shipping & receiving, public safety, and security.
• Investigate incidents, write subsequent reports, and distribute reports accordingly.
• Play a critical role as Site Liaison in emergency response as support to the Incident Commander during emergency response including acting in a back-up capacity if required.
• Ensure operational levels are set including signage, access, lighting, elevators & escalators.
• Ensure back of house areas are kept clear, including coordinating with suppliers to have items removed from corridors.
• Ensure enforcement of safety regulations including emergency exiting pathways, implementing safety zones, enforcing maximum capacities, use of PPE, age regulations, and ensuring that clients & suppliers are familiar with the safety, security, and emergency measures.
• Monitor building integrity and condition including damage to fit and finish, operation of doors and hardware, exterior surface damage, and pest infestations and reporting via Facility Services Request.

WHAT YOU WILL BRING:

• Post-secondary certificate or diploma in security and/or event operations is preferred.
• Valid BC Security Worker License with a Security Guard license type is an asset.
• Completion of Incident Command Levels 100 and 200 or equivalent is an asset.
• 3-5 years of event industry, venue operations, public safety and emergency response is preferred.
• Sound working knowledge of a wide variety of standard software applications including Momentus, Microsoft Office Programs, iPads, iPhones, and cloud-based software.
• Basic knowledge of the event industry, venue operations, and procedures across multiple departments and buildings at VCC.

HOW TO APPLY:

We strive to create vibrant and highly rewarding careers for people with passion and drive. If this sounds like an exciting opportunity, please submit your resume by clicking on the Apply Now button

We are proud to be a diverse organization. We welcome all eligible and qualified applicants to apply to join our team, regardless of race, colour, religion, gender, sexual orientation, marital status, age, gender identity or expression, national origin, genetics, disability status, protected veteran status, or any other characteristic protected by applicable law.

Please note that we can only consider applicants who are eligible to work in Canada.