Head of Strategic Operations & Delivery

Gratia; Canada; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as the Head of Strategic Operations & Delivery, where you will lead the development of innovative product strategies and ensure high-quality service delivery. This role is pivotal in shaping processes and systems that enhance the efficiency of operations while fostering a dynamic environment for analyst development. With a focus on collaboration between tech and operations teams, you will drive continuous improvements and ensure that the platform meets client needs effectively. If you are a strategic leader with a passion for excellence and innovation, this is the perfect opportunity to make a significant impact and grow with the company.

Benefits

Negotiable equity options

Competitive salary

Opportunity for growth

Qualifications

• 3-5 years in consulting or senior product leadership roles.
• Proven experience in developing scalable delivery processes.

Responsibilities

• Design scalable processes for high-quality work delivery.
• Manage screening processes and oversee analyst training.

Skills

Leadership Skills

Process Development

Consulting Experience

Project Management

Training & Development

Education

Bachelor’s Degree

MBA

Job description

Job Title: Head of Strategic Operations & Delivery

Location: Remote

Company Overview:

Gratia is a tech-enabled platform providing on-demand, pre-vetted analysts to clients and offering apprenticeship as a service to analysts. Gratia offers a unique analysts-as-a-service platform that finds high-potential candidates, assesses their skills, and matches them with roles, while continuously upskilling them on the job. Gratia also provides apprenticeship opportunities that unlock grants and tax credits across the US and other countries, ensuring the delivery of high-quality work.

Role Overview:

Gratia is seeking a Head of Strategic Operations & Delivery to lead the development and implementation of product strategies, ensuring the effective delivery of high-quality work to clients. You will be responsible for overseeing product definition, designing scalable delivery processes, and managing screening and assessment systems. This role requires close collaboration with tech and operations teams to continuously refine Gratia’s platform and ensure a seamless experience for both clients and analysts.

Responsibilities:

• Delivery Process Design: Develop and implement scalable, long-term processes to ensure the consistent delivery of high-quality work, including end-of-week updates, peer assessments, and technology-driven improvements.
• Screening & Assessment: Oversee the development of automated, scenario-based screening processes that align with Gratia’s task-skill ontology. Ensure that screening outcomes inform candidate development and project matching.
• Upskilling & Training: Design and execute group-based training sessions, such as problem-solving workshops, and maintain a comprehensive training library for analyst development.
• Product Definition: Act as the primary liaison between the delivery and tech teams, ensuring that product updates and task-skill ontologies are fully integrated into the Gratia platform.
• Project Delivery: Oversee and manage the end-to-end delivery of project-based work, ensuring that all deliverables meet quality standards, adhere to project timelines, and align with client or stakeholder expectations.
• Quality Assurance: Ensure the continuous improvement of delivery outcomes by managing a database of analyst profiles and skills to optimize project-to-talent matching.

Qualifications:

• Bachelor’s degree in a relevant field; MBA preferred.
• 3-5 years of experience in top-tier consulting firms (Bain, McKinsey, BCG) or senior product leadership roles.
• Proven experience developing scalable delivery processes and enhancing the skills of a diverse talent pool.
• Strong leadership skills with the ability to manage and grow high-performing teams.
• Experience working in a fast-paced, dynamic startup environment.

Compensation:

• Salary: Competitive annual compensation starting at ~$60k, with the opportunity for growth.
• Equity: We offer negotiable equity options to reflect your value and long-term contribution.

This role offers an exciting opportunity to shape Gratia’s product and delivery strategies. If you’re a strategic leader with a passion for developing scalable processes and ensuring high-quality delivery, we encourage you to apply. You’ll play a pivotal role in enhancing our platform and supporting our growth. If you’re results-driven and eager to make a significant impact, this is the perfect opportunity to grow with us.

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