Shift Lead - Client Operations

The Security Centre Limited; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in Vancouver is seeking a Shift Lead to oversee its mobile concierge team's operations. This position is critical for ensuring exceptional customer service during emergencies, requiring strong leadership skills and the ability to manage high-pressure situations. With competitive compensation and growth opportunities, this full-time role is ideal for professionals who thrive on challenges.

Benefits

Competitive compensation

Extended health benefits

Company vehicle for shifts

Paid training

Qualifications

• Leadership experience required to manage response and service teams.
• Exceptional communication and customer service skills are mandatory.

Responsibilities

• Coordinate field teams responding to alarms and client requests.
• Manage service delivery and ensure standards during emergencies.

Skills

Exceptional communication

Customer service skills

Leadership

Job description

You don’t need a background in security—you need common sense, integrity, and leadership. We’ll teach you the rest.

We’re hiring a Shift Lead to support our mobile concierge team on Vancouver’s Westside—someone who can keep operations running smoothly and ensure every client experience reflects our high standards of professionalism and care.

If you’re the kind of person who shows up sharp, communicates well, and naturally takes ownership of your environment, you’ll thrive here.

About Provident

We are not a typical security company and are not looking for typical security people. We're looking for an experienced leader to join our team and help us continue to provide the highest level of security and concierge services in Vancouver.

Provident Security is Vancouver’s only full service security solution. We do it all; from supplying and installing security systems, access control systems, integrated home automation systems to monitoring those same systems in our own monitoring station. Most importantly, when a client alarm trips, we guarantee an in-person response within 5 minutes, 24 hours a day. Since 1996, we've earned a reputation for discretion, quality, and reliability—serving some of the most high-profile homes and clients in Canada.

What You’ll Do

We're looking for an experienced leader to manage our response and field service teams serving Vancouver's westside. This position leads a team providing a wide range of high touch, personalized customer service. This isn't an entry-level position—we need someone who can make quick decisions, manage service delivery, and maintain our high standards.

The ideal candidate brings leadership experience and exceptional customer service skills to the role. You will:

• coordinate our field teams responding to alarms, client requests, and emergencies across thousands of properties west of Oak Street
• operate company vehicles
• work closely with our Operations and Technical teams
• ensure smooth service delivery during critical situations

Requirements

• Exceptional communication and customer service skills
• BC security license is preferred—but not required to apply
  • If you're the right fit and succeed in the role, we’ll support you through certification
• Valid BC Class 5 driver's license and a clean abstract
• Authorization to work in Canada and a clean criminal record
• Experience in hospitality or emergency response is an asset
• Familiarity with Vancouver's westside neighbourhoods is an asset

While security industry experience is welcome, we're more interested in your ability to lead teams and handle challenging situations with professionalism.

Why Join Provident?

We offer competitive compensation, extended health benefits, and opportunities for career growth. This is a full-time, permanent position that includes a company vehicle for shifts, uniforms, and paid training. If this sounds like a great fit, please send a cover letter telling us about yourself and outlining your background and qualifications. Specifically, we'd love to hear about your leadership experience.

Applications without a cover letter will not be considered.

We look forward to hearing from you.