Operations Lead

Kiokii Inc; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

Kiokii Inc. is seeking an Operations Lead to manage stockroom and retail operations at the Toronto Eaton Centre. You will ensure inventory accuracy, support promotions, and uphold visual merchandising standards to drive sales.

The role requires a Bachelor's degree in a related field and 2–3 years of retail ops experience, with strong leadership and communication skills in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Retail Management, or related field.
• 2-3 years of retail operations experience.
• Passionate about the Asian beauty industry.
• Strong communication and leadership skills.
• Ability to work in a fast-paced retail environment.
• Able to lift up to 30lbs.
• Knowledge of store operations, merchandising, and customer service standards.

Responsibilities

• Oversee stockroom organization and inventory to optimize storage and operations.
• Monitor stock replenishment to prevent stockouts and shrink.
• Conduct regular stock counts and audits for data accuracy.
• Ensure staff follow SOPs and company policies.
• Support store promotions, pricing updates, and visual merchandising.
• Lead, train, and motivate the operations team to meet performance goals.
• Assist with store opening and setup.
• Maintain a safe, compliant work environment per health and safety regulations.

Skills

Leadership

Store operations

Communication

Customer service

Problem-solving

Team training

Merchandising

Staff motivation

Physical ability

Education

Bachelor's degree in Business, Retail Management, or related field

Job description

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 29 stores across North America to-date and more to come!

We are looking for enthusiastic applicants to join our team as an Operations Lead at Toronto Eaton Centre.

About the Role

As an Operations Lead, you will be overseeing the stockroom and retail operations to ensure the seamless functioning of the store. Including but not limited to…

• Oversee stockroom organization, ensuring accurate inventory levels and efficient storage practices to maximize space utilization for better operational flow
• Monitor stock replenishment processes to maintain optimal inventory levels, prevent stockouts, and minimize shrink through proactive loss prevention measures
• Perform regular stock counts and thorough audits to ensure data accuracy and identify discrepancies
• Ensure store staff adheres and follows standard operating procedures and company policies, maintaining a smooth and compliant work environment
• Support the execution of store promotions, pricing updates, and upholding visual merchandising standards to enhance the shopping experience and drive sales
• Lead, train, and motivate the operations team meet and exceed achieve performance objectives
• Support with store opening and setup
• Maintain a safe, organized work environment by adhering to health and safety regulations and best practices

What We're Looking For

• A Bachelor's degree in Business, Retail Management, or a related field is preferred
• A strong track record with 2-3 years of retail operations experience
• Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience
• Skilled in effective communication and building strong interpersonal relationships
• Demonstrated strong leadership and store operation capabilities
• Proven problem-solving skills and ability to handle customer complaints effectively
• Ability to work in a fast-paced and dynamic retail environment
• Able tolift upto30lbs.
• Knowledge of retail store operations, merchandising, and customer service standards

Vacancy type: NEW/BACKFILL

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.