Operations Lead

QP Group; Montreal; On-site; CAD 90,000 - 130,000; Full time

Job summary

QP Group is seeking an Operations Manager to scale its internal operations as it expands internationally. This hands-on role, reporting to the CEO, will build systems, processes and documentation to support a distributed team across multiple jurisdictions.

The successful candidate will own onboarding, IT and equipment administration, cross-border compliance, and the development of scalable processes in a fast-moving tech environment.

Qualifications

• 4–7 years’ experience in business operations or people operations in a tech company.

Responsibilities

• Own employee onboarding and offboarding, including contracts, documentation, benefits and access management.
• Manage IT and equipment administration, including asset registers and software access.
• Oversee employment compliance across Canada, the US and international contractor markets.
• Maintain employment policies, internal procedures and process documentation for audit readiness.
• Turn informal workflows into structured processes, checklists and tracking systems.
• Partner with leadership and finance to ensure smooth day-to-day operations.

Skills

Bilingual: French & English

Job description

Build the operational backbone of a fast-growing Life Science SaaS player fresh off a recent round of funding, looking for an Operations Manager to help scale its internal operations as the business grows internationally.

This is a hands-on business operations role, reporting directly to the CEO, with responsibility for building the systems, processes and documentation needed to support a growing, distributed team across multiple jurisdictions.

The Role

• Own employee onboarding and offboarding, including contracts, documentation, benefits and access management.
• Manage IT and equipment administration, including asset registers, device policies and software access.
• Oversee employment compliance across Canada, the US and international contractor markets, working closely with external legal advisers where required.
• Maintain employment policies, internal procedures and process documentation to ensure the business remains compliant and audit-ready.
• Turn informal, undocumented workflows into structured processes, checklists and tracking systems that operate efficiently as the company scales.
• Partner with leadership and finance to ensure smooth day-to-day business operations.

About You

• 4–7 years’ experience in business operations, people operations or a similar role within a growing technology business.
• Experience supporting a venture-backed company or scaling organisation.
• Strong working knowledge of Quebec employment legislation and relevant compliance requirements.
• Fluent in both French and English.
• Highly organised, detail-oriented and comfortable taking ownership in a fast-moving environment.
• A proven ability to build practical processes from scratch and drive accountability without constant oversight.

Why Consider This Opportunity?

• Work directly with the CEO and have a meaningful impact on how the business scales.
• Join an ambitious, international technology company operating in a rapidly evolving sector.
• Take ownership of the operational infrastructure underpinning the company's next phase of growth.