Operations Builder: Scalable Services & Growth

Meroka; Montreal (administrative region); Hybrid; CAD 80,000 - 120,000; Full time

Job summary

Meroka is seeking an Operations Builder to design and scale service offerings for its portfolio companies. You will shape back-office processes, drive operational improvements, and help grow the business while aligning with product and engineering.

The role demands hands-on execution, rapid learning, and a bias for action in a hybrid Montreal environment. The ideal candidate has hands-on experience in operations and a track record leading teams, with fluency in French and English, and a

Qualifications

• Experience streamlining back-office and operational processes.
• Ability to structure complex partner needs and identify value levers.
• Comfort with ambiguity and building scalable processes.

Responsibilities

• Identify value-added services for partners and define service standards.
• Build and lead teams delivering those services.
• Engage with operators to map real workflows and design usable services.
• Partner with engineering and product to ensure services are enabled by product.
• Collaborate with operations teams to deploy service lines.
• Iterate based on field learnings to improve quality and scope.

Skills

Operations management

Stakeholder engagement

Cross-functional collaboration

AI tools familiarity

Learning agility

Education

Bachelor's degree in business or related field

Tools

Excel

Project management tools

Job description

Meroka is seeking an Operations Builder to design and scale service offerings for its portfolio companies. You will shape back-office processes, drive operational improvements, and help grow the business while aligning with product and engineering.

The role demands hands-on execution, rapid learning, and a bias for action in a hybrid Montreal environment. The ideal candidate has hands-on experience in operations and a track record leading teams, with fluency in French and English, and a