Operations Coordinator, Terminal & Passenger - Major Projects

The Calgary Airport Authority; Calgary; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

The Calgary Airport Authority seeks an Operations Coordinator for Terminal & Passenger Major Projects. This hybrid role supports project delivery with a focus on safety, passenger experience, and seamless terminal operations.

You will review scopes, coordinate with multiple stakeholders, and help ensure readiness for new spaces and systems. Strong planning and communication skills are essential for success in this fast-paced environment.

Qualifications

• Post-secondary diploma in a related field such as aviation, business administration, analytics or a related discipline is required.
• Alternatively, a high school diploma combined with extensive relevant experience may be considered.

Responsibilities

• Provide operational coordination for major terminal and infrastructure projects, ensuring safety, terminal operations, and passenger needs.
• Review project scopes, drawings, schedules, phasing plans, and work packages to identify operational impacts, access constraints, passenger-flow risks, signage needs, and dependencies before work begins.
• Active collaboration with project managers, contractors, airlines, tenants, and internal teams to support construction activities within the terminal, ensuring projects are coordinated with minimal disruption to airport operations.
• Track project actions, decisions, risks, issues, and operational readiness requirements; escalate conflicts and follow through on assigned items to closure.
• Develop operational documentation, stakeholder notices, passenger communications, temporary wayfinding, and contingency measures for construction phases, cutovers, and irregular operations.
• Participate in testing, commissioning, operational readiness, and handover activities to confirm new or modified spaces, systems, and processes are ready for operational use.
• Assess project outcomes and current practices to recommend improvements that strengthen operational efficiency, passenger flow, and the terminal experience.
• Demonstrated ability to problem-solve, analyze, research and manage conflicting priorities in a dynamic environment.

Skills

Problem-solving

Analytical thinking

Multitasking

MS Office proficiency

Education

Post-secondary diploma in related field

High school diploma + extensive experience

Tools

MS Office

Job description

Operations Coordinator, Terminal & Passenger - Major Projects

Work environment: Hybrid (3 days in office, 2 days WFH). Employees must be available to work in the office up to five (5) days per week when required to support business priorities.

Number of positions available: 1

WHY CALGARY AIRPORTS

Powered by heart and dedicated to excellence, we’re the team that keeps Calgary connected – and you could be our newest member.

We’re in the business of uplifting people, and every day, we create runways to new places and possibilities, building a better airport experience for everyone.

WHAT'S THE TEAM LIKE

The Terminal Operations team sits at the heart of the airport experience, collaborating with internal teams, tenants, airlines, and partners across the airport community to deliver a smooth, memorable journey for every passenger. From shaping long - term operational strategies to keeping pace with the airport’s daily rhythm, this team balances big - picture thinking with real - time action — managing programs, responding to events, and solving challenges as they arise. Their work directly influences the success of each day ' s operations and supports YYC Calgary Airport ' s reputation as one of Canada ' s leading airports.

WHAT ARE SOME OF THE RESPONSIBILITIES

• Provide operational coordination for major terminal and infrastructure projects, ensuring project activities align with safety requirements, terminal operations, and passenger needs.
• Review project scopes, drawings, schedules, phasing plans, and work packages to identify operational impacts, access constraints, passenger-flow risks, signage needs, and dependencies before work begins.
• Active collaboration with project managers, contractors, airlines, tenants, and internal teams to support construction activities within the terminal, ensuring projects are coordinated with minimal disruption to airport operations.
• Track project actions, decisions, risks, issues, and operational readiness requirements; escalated conflicts and follow through on assigned items to closure.
• Develop operational documentation, stakeholder notices, passenger communications, temporary wayfinding, and contingency measures for construction phases, cutovers, and irregular operations.
• Participate in testing, commissioning, operational readiness, and handover activities to confirm new or modified spaces, systems, and processes are ready for operational use.
• Assess project outcomes and current practices to recommend improvements that strengthen operational efficiency, passenger flow, and the terminal experience.
• Post-secondary diploma in a related field such as aviation, business administration, analytics or a related discipline is required. Alternatively, a high school diploma combined with extensive relevant experience may be considered.
• 1-3 years of experience in coordinating complex operations and/or infrastructure projects or project management, preferably in airport operations, or a similarly regulated, operational environment. This includes managing operational workflows, ensuring compliance with safety and regulatory standards, and coordinating personnel and equipment across multiple functions.
• Demonstrated ability to problem-solve, analyze, research and manage conflicting priorities in a dynamic environment.
• Excellent planning, organizational, and time management skills with the ability to deal with multiple projects simultaneously.
• Excellent written communication skills supported by demonstrated experience producing accurate, detailed documentation. Advanced proficiency in MS Office (Word, Excel, PowerPoint, Outlook, Teams).

WHAT ADDITIONAL SKILLS ARE AN ASSET

• Strong knowledge of airport operations, systems, and management.
• Ability to read floor plans and interpret operational documentation.
• Bilingual in English and French

WHAT DOES DIVERSITY MEAN TO US

We are committed to building a team where exceptional leadership shines and our crew thrives both at work and at home. We believe that deliberate steps such as creating a workplace that is physically and psychologically safe, equitable to all, and actively and diligently taking steps along the path to reconciliation are the keys to making this a reality.

OUR VALUES

We prioritize genuine concern and compassion for everyone we engage with, from our team members to our partners and guests, always striving to help and support one another.

We actively seek diverse perspectives in our decision-making and collaboratively tackle challenges.

We work together with trust and transparency, supporting one another to achieve the collective goals of our organization.

We grow, evolve, and adapt with purpose, continually aligning our actions with our vision.

We embrace curiosity and boldly challenge the status quo, exploring new opportunities and taking thoughtful, responsible risks that drive purposeful innovation.

We valuediversityand are committed to providing an accessible and inclusive candidate experience. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.