Operations Coordinator

Uintahgroup; Williams Lake; On-site; CAD 42,000 - 54,000; Full time

Job summary

Borealis Fuels & Logistics is seeking a focused administrator/dispatch support for our Williams Lake, BC branch. The role involves coordinating dispatch, handling customer inquiries, and maintaining accurate records to ensure smooth operations.

The successful candidate will support field teams, ensure safety/compliance documentation, and assist HR onboarding/offboarding. On-call availability is required and some field work (<10%) may be involved.

Qualifications

• Experience in dispatch and admin support is preferred.
• Safety, compliance, and logistics experience.
• Ability to manage multiple priorities and deadlines.
• Strong communication and coordination skills.
• Attention to detail and organized records.
• On-call availability.

Responsibilities

• Provide operations and admin support to the field team and local branch.
• Handle dispatch and scheduling with focus on efficiency and customer service.
• Support ERP, HR onboarding/offboarding, and record maintenance.
• Maintain safety, inspections, and compliance records.
• Communicate internally and with external partners.
• Answer emails/phone; manage correspondence.
• On-call coverage required.
• May perform some field work (<10%).

Skills

Dispatch coordination

Customer service

Administrative skills

Communication skills

Attention to detail

Education

High school diploma

Business administration degree

Tools

ERP software

Job description

Organization Information

Borealis Fuels & Logistics is an international company that distributes and sells propane (LPG) for domestic energy consumption. Borealis is one of North America's fastest-growing propane companies. Borealis serves residential, commercial, and industrial customers. Borealis works with domestic propane producers to deliver the most cost-effective and reliable solution to its customers.

Borealis is looking to add a motivated leader to the team to maintain the quality of service offered to our customers. Borealis’ primary objective is to provide the best full-fuel service and customer experience. We utilize technology, share accurate information, and respond promptly. Borealis performs service work, delivers fuel to customers, and operates a network of bulk transport vehicles that move fuel across Canada and the USA.

Summary

This position will be vital to the business's day-to-day and long-term goals. The ideal candidate will be highly motivated and able to work in a flexible work environment. As Borealis continues to grow, the successful applicant can grow with the company. The selected candidate will work with the corporate operations group and support Williams Lake branch team members. Customer service, both internal and external, is emphasized here, as it is a key role for Borealis across our corporate and branch offices.

Duties and Responsibilities

• Provide operations and administrative support to the field team and local branch office (Dispatch, Safety, Compliance, ERP support, Projects)
• Facilitate client requests and customer management within our ERP software.
• Assist in HSE functions, including meetings, site visits/audits, and critical task observations.
• Maintain safety, inspections, maintenance and compliance records.
• Maintain accurate, organized physical and electronic records.
• Ensure compliance with record-keeping policies and procedures.
• Facilitate communication within the organization and with external partners.
• Manage correspondence, emails, and phone calls.
• Assist in HR-related tasks such as onboarding, offboarding, and employee record maintenance.
• Ensure compliance with organizational policies and procedures.
• Manage bulk and service scheduling with an eye on efficiency and customer service (Dispatch).
• Assist in scheduling of inbound supply & logistics
• On-call coverage required
• Other duties as required

Qualifications

• Working knowledge of the propane industry and/or previous dispatch experience preferred
• Safety, compliance and logistics experience
• Ability to manage competing priorities, tight deadlines, and changing conditions
• Communication and coordination skills required
• Administration experience
• Attention to detail and organizational skills are required
• Friendly and outgoing

Education/Experience Requirements

• High school Degree
• University or college degree in business administration preferred

Job Type

• Full-time work from our branch location in Williams Lake, BC. May require some field work (<10%)