Coordonnateur(rice) des opérations

Intelcom | Dragonfly; Saint-Jérôme; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Group Insurance

RRSP Program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking a Warehouse Associate to join a fast-paced facility in Saint-Jérôme. You will unload trailers, verify freight against manifests, scan and sort packages, process returns, and support shipping, receiving, and inventory management.

You’ll assist customers at the front desk and respond to inquiries while maintaining accurate records. Must train and mentor new hires, collaborate with Operations to uphold quality, and maintain a clean, hazard-free environment.

Qualifications

• Experience in fast-paced warehouse environments.
• Ability to scan, sort, and process packages and returns.
• Strong attention to detail and SOP compliance.

Responsibilities

• Assist in unloading trailers and verify freight against manifests.
• Print labels and prepare required documentation.
• Process broker returns and return-to-clients shipments.
• Handle customer pickups and front desk assistance to customers.
• Respond to customer inquiries via phone and email.
• Train and mentor new employees and collaborate with Operations teams.

Skills

Warehouse operations

Inventory management

Data entry

Customer service

Team mentorship

Job description

Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.Your Role: At the Heart of the ChainCore Duties:Assist in unloading trailers and verify freight against manifestsScan, sort, and process packages, including defective items and returnsConduct van audits and support sorting operationsSupport and assist shipping, receiving, dispatching, and inventory managementSupport and maintenance warehouse systems and ensure operational efficiency.Process returns and complete required documentation in accordance with SOPsHandle customer pickups and (front desk assistance to customer)Resolve delivery issues by following SOPs and coordinating with relevant teamsEscalate special cases to management when neededPrint labels and prepare required documentationProcess broker returns and return-to-clients shipmentsPrepare daily reports and maintain accurate recordsPerform data entry tasks as needed.Train and mentor new employeesCollaborate with Operations teams to uphold quality standardsComplete supervisor-assigned tasks as requiredMaintain a clean, organized and hazard-free work environmentComply with all Health & Safety protocolsProvide support for clients and IDCsRespond to customer inquiries via phone and emailProcess customer service email requestsOther duties as assignedWork Environment: Fast-paced warehouse setting with shift-based schedules.Why Join Intelcom | Dragonfly?Short- and medium-term growth opportunitiesComprehensive group insuranceGroup RRSP programEmployee Assistance Program…This position has been opened to address a genuine organizational need within the company.At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.The process is simple : If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.See you soon!Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.