Superviseur(e) des Opérations

Intelcom | Dragonfly; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Intelcom | Dragonfly is seeking a Warehouse Supervisor to join our Edmonton site and lead safety, efficiency, and quality across shipping, receiving, and inventory activities. You will enforce Health & Safety protocols, supervise staff, coordinate driver bookings, and generate daily reports while ensuring accurate PODs and timely deliveries to clients.

You’ll coach drivers and warehouse staff, monitor SOP compliance, address issues promptly, and partner with the site manager to optimize routes

Responsibilities

• Safety and Compliance: Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment
• Enforce safe working methods and behaviors within the team
• Conduct safety audits and warehouse checks
• Supervise warehouse traffic, van audits and ensure safe vehicle movements
• Ensure warehouse cleanliness and organization
• Respond to emergencies as required
• Operations and Logistics: Oversee shipping, receiving, dispatching, and inventory management and package dispatching process
• Conduct quality checkups on return pickups and return to the client process
• Create/confirm driver bookings with relevant BPs
• Generate the next day’s route plan and send optimization emails to the Optimization team
• Conduct IDCs/Drivers check in/out, loadingUnload trailers and verify freight against manifests
• Assist with sorting, scanning, and processing packages (including defective items and returns)
• Reporting and Administration: Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports
• Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.)
• Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison
• Complete daily timesheets and submit to the Station Manager
• Perform data entry as needed
• Team leadership and Customer service: Assign daily tasks to staff , monitor productivity, and ensure compliance with SOPs
• Prepare and monitor performance reports (on-time deliveries, exceptions, etc.)
• Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires
• Address delivery complaints, damages, or lost packages promptly
• Ensure high service standards and customer satisfaction
• Evaluate and assess employee performance, workplace conduct and compliance as required , including discipline where appropriate
• Other duties as assigned

Skills

Team leadership

Safety & compliance

Operations & logistics

Coaching & training

Customer service

Data entry

Job description

Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.Your Role: At the Heart of the ChainCore Duties :Safety and ComplianceEnsure compliance with Health & Safety protocols and maintain a hazard-free work environmentEnforce safe working methods and behaviors within the team.Conduct safety audits and warehouse checks.Supervise warehouse traffic, van audits and ensure safe vehicle movements.Ensure warehouse cleanliness and organization.Respond to emergencies as required .Cleaning, general housekeepingOperations and LogisticsOversee shipping, receiving, dispatching, and inventory management.and package dispatching process.Conduct quality checkups on return pickups and return to the client process.Create/confirm driver bookings with relevant BPs.Generate the next day’s route plan and send optimization emails to the Optimization team.Conduct IDCs/Drivers check in/ out, loadingUnload trailers and verify freight against manifests.Assist with sorting, scanning, and processing packages (including defective items and returns).Reporting and AdministrationMaintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaisonComplete daily timesheets and submit to the Station Manager.Perform data entry as needed.T eam leadership and Customer serviceAssign daily tasks to staff , monitor productivity, and ensure compliance with SOPsPrepare and monitor performance reports (on-time deliveries, exceptions, etc.).Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.Address delivery complaints, damages, or lost packages promptly.Ensure high service standards and customer satisfaction.Evaluate and assess employee performance, workplace conduct and compliance as required , including discipline where appropriate .Other duties as assignedWork Environment : Fast-paced warehouse setting with shift-based schedules.Why Join Intelcom | Dragonfly?Short- and medium-term growth opportunitiesComprehensive group insuranceGroup RRSP programEmployee Assistance Program…This position has been opened to address a genuine organizational need within the company.At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.The process is simple : If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.See you soon!Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.