Operations Coordinator

GardaWorld; Ottawa; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as an Operations Coordinator, where you will play a pivotal role in daily operations and employee management. This position involves coordinating schedules, optimizing resources, and ensuring compliance with legislative requirements. The ideal candidate will thrive in a dynamic environment, supporting a team of dedicated professionals while enjoying flexible hours and opportunities for growth. With a commitment to making the world a safer place, this innovative firm offers a supportive atmosphere and competitive benefits. If you are passionate about security and customer service, this role is perfect for you.

Benefits

Competitive wages

Comprehensive health benefits

Permanent position

Flexible hours

Opportunities for growth

Qualifications

• 3-5 years of experience in the security industry is an asset.
• Strong customer service focus with excellent communication skills.

Responsibilities

• Manage schedules and assignments for various sites to ensure compliance.
• Review daily operations to optimize resources and improve profitability.
• Support recruitment and onboarding processes for GardaWorld employees.

Skills

Customer Service

Communication Skills

Integrity

Bilingualism (English and French)

Tools

Microsoft Office Suite

Job description

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Operations Coordinator

Business Unit: Security Services

Career Area: Operations and Administration

Location: Ottawa, Ontario, CA

Ready to be part of the great GardaWorld team?

Reporting to the Regional Manager, the Operations Coordinator is a central partner in the daily operations of the Ottawa Branch Office. Working closely with Account Managers, the incumbent manages employees and contracts assigned to them, including scheduling, maintaining great relationships with the sites, and daily problem resolution.

• A team of passionate people and an excellent working atmosphere
• We offer competitive wages & comprehensive health benefits
• We can guarantee a permanent position
• Opportunities to grow alongside GardaWorld
• We are a team of professionals so your hours will be flexible

Job responsibilities:

• Manage schedules and assignments planning for various sites, ensuring compliance in terms of staffing.
• Continuously review the day-to-day operations within the branch to optimize resources, improve profitability and customer service & limit overtime – implementing change where necessary.
• Coordinate vacation requests and leaves of absences.
• Approve weekly time sheets and adjust payrolls and invoices when needed.
• Validate uniform requests and coordinate with the uniform department.
• Support site supervisors in the management of guards.
• Participate in the management of the client portfolio operations in accordance with the collective agreement (planning, cost control, etc.).
• Ensure that all relevant legislative and regulatory requirements are met, and that GardaWorld procedures and standards (including health and safety, security, personnel) are consistently applied across the area.
• Support the recruitment and onboarding process with all GardaWorld employees.
• Any other related tasks.

Job requirements:

• 3-5 years’ experience in the security industry, an asset
• Good knowledge of the Office suite (Word, Excel, etc.)
• Highly customer-service focused with excellent communication skills
• High degree of integrity, trustworthy
• Driver's license and ability to travel in Eastern Ontario
• Bilingualism (English and French), an asset

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.