Operations Coordinator

Northern Mat & Bridge; Hamlet of Clairmont; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Health Care Spending Account

Employee EFAP

Employee Share Purchase Plan (ESPP)

Profit Sharing Program

Group RRSP with employer matching

Professional development

Tools, equipment, and technology

HSE Incentive Programs

Full-time, long-term employment

Job summary

Northern Mat & Bridge in Alberta is seeking an Operations Coordinator to provide administrative and operational support to the Operations Department. You will manage field documentation, timesheets, ticketing, material records, and billing-related processes to ensure accurate reporting and timely invoicing.

This role requires solid Microsoft Office skills, the ability to work after hours when needed, and a proactive, detail-oriented approach to coordinating multiple stakeholders across the field

Qualifications

• High school diploma or equivalent is required.
• Post-secondary education in Office Administration or related field is an asset.
• Previous experience in administrative or office support.
• Experience supporting operations, billing, timekeeping, or field documentation is an asset.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to work outside regular business hours when required.

Responsibilities

• Coordinate processing, review, and completion of field ticket documentation.
• Maintain accurate field records and resolve discrepancies.
• Create and maintain operational ticketing records, mat movements, and documentation.
• Monitor documentation approval workflows and escalate outstanding items.
• Support internal stakeholders by responding to ticketing and documentation inquiries.
• Administer crew timesheet approvals and related workforce records.
• Monitor supervisor documentation compliance and track submission issues.
• Identify recurring documentation concerns and coordinate resolution with leadership.
• Maintain material, inventory, and operational documentation records.
• Review material documentation for completeness and communicate discrepancies.
• Enter and maintain material classifications and system records.
• Monitor completion and submission of required documentation.
• Support inventory accountability through tracking missing assets.
• Coordinate documentation required to support billing and operational activities.
• Administer change order documentation related to damages and scope changes.
• Liaise with Operations, Transportation, and Finance to resolve documentation issues and support workflows.
• Provide general administrative support to the Operations Department.
• Support reception and customer-facing activities as required.
• Ensure activities comply with company policies and regulatory requirements.

Skills

MS Office

Documentation management

Timekeeping

Communication

Organization

Work hours flexibility

Education

High school diploma or equivalent

Post-secondary Admin/Business

Tools

Outlook

Word

Excel

Job description

Why Work at Northern Mat & Bridge

• Employer-paid health and dental benefits
• Health Care Spending Account (HCSA)
• Employee and Family Assistance Program (EFAP)
• Employee Share Purchase Plan (ESPP)
• Profit Sharing Program
• Group RRSP with employer matching
• Professional development and career growth
• Company-provided tools, equipment, and technology
• HSE Incentive Programs
• Full-time, long-term employment

Why You will Succeed Here

• Stable, year-round work
• Industry- leading safety culture
• Strong Team Environment
• Opportunities to grow your career.

The Opportunity

The Operations Coordinator provides administrative and operational support to the Operations Department. This role is responsible for coordinating field documentation, timesheets, ticket administration, material records, and billing-related processes to support accurate reporting, timely invoicing, and efficient day-to-day operations.

Key Areas and Responsibilities

Operational Documentation Management

• Coordinate the processing, review, and completion of field ticket documentation.
• Maintain accurate field records and resolve documentation discrepancies as required.
• Create and maintain operational ticketing records, mat movements, and supporting documentation.
• Monitor documentation approval workflows and elevate outstanding items as appropriate.
• Support internal stakeholders by responding to ticketing and documentation inquiries.

Timekeeping & Workforce Administration

• Administer crew timesheet approvals and related workforce records.
• Monitor supervisor documentation compliance and track submission issues.
• Identify recurring documentation concerns and coordinate resolution with operational leadership.

Material & Inventory Documentation

• Maintain accurate material, inventory, and operational documentation records.
• Review material documentation for completeness and communicate discrepancies for correction.
• Enter and maintain material classifications and related system records.
• Monitor the completion and submission of required operational documentation.
• Support inventory accountability through the tracking and reporting of missing assets.

Billing & Operational Coordination

• Coordinate documentation required to support billing and operational activities.
• Administer change order documentation related to damages, scope changes, and operational adjustments.
• Liaise with Operations, Transportation, and Finance to resolve documentation issues and support efficient workflows.

Administrative & Compliance Support

• Provide general administrative support to the Operations Department.
• Support reception and customer-facing administrative activities as required.
• Ensure activities are completed in accordance with company policies, regulatory requirements, and client expectations.
• Contribute to operational initiatives and special projects as assigned.

Qualifications

• High school diploma or equivalent required.
• Post-secondary education in Office Administration, Business Administration, or a related field is considered an asset.
• Previous experience in an administrative or office support role.
• Experience supporting operations, billing, timekeeping, or field documentation is considered an asset.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to work outside regular business hours when required.

Skills and Competencies

• Review documentation for accuracy, completeness, and timely processing.
• Organize competing priorities and meet recurring operational deadlines.
• Analyze information, identify discrepancies, and follow through on resolutions.
• Communicate clearly and professionally with employees, supervisors, customers, and internal departments.
• Maintain accurate records and administrative documentation.
• Use sound judgment and elevate issues appropriately.
• Work independently while remaining collaborative and service-focused.
• Adapt to changing operational demands and business priorities.

Additional Information

• Compensation will be based on experience, qualifications, and responsibilities of the position.
• Northern Mat & Bridge is an equal opportunity employer.
• Northern Mat & Bridge is a drug- and alcohol-free workplace.