Operations Coordinator

Nest Host Ltd; Canada; On-site; CAD 50,000 - 60,000; Full time

Job summary

Nest Host Ltd is seeking an Operations Coordinator in Winnipeg, specializing in the management of daily operational processes. The ideal candidate will bring 2-4 years of experience in hospitality and possess strong organizational and communication skills. This role offers a competitive salary and opportunities for professional development within a fast-growing company dedicated to service excellence.

Benefits

Paid professional-development budget

Team socials and recognition programs

Qualifications

• 2–4 years coordinating operations in hospitality or similar fields.
• Fluency with Google Workspace and project management platforms.
• Solid Excel skills including pivot tables.

Responsibilities

• Coordinate daily suite turnovers and commercial cleaning routes.
• Produce weekly Ops Dashboard and monitor performance metrics.
• Onboard new employees and foster service culture.

Skills

Coordination

Communication

Problem Solving

Excel

Project Management

Tools

Google Workspace

Monday.com

Job description

21 hours ago Be among the first 25 applicants

Direct message the job poster from Nest Host Ltd

Supporting Nest Host & First Class Property Services

Location: Winnipeg, MB (on-site)

Join two fast-growing brands under one entrepreneurial roofNest Host is Winnipeg’s largest provider of furnished corporate housing, and First Class Property Services keeps some of the region’s most recognizable buildings spotless. Together we deliver a seamless “book-it, clean-it, fix-it” experience for guests, residents, developers, and commercial clients. We’re searching for a resourceful Operations Coordinator who can turn moving parts into well-oiled processes—and have fun doing it. If you thrive on colour-coded calendars, love a good SOP, and can keep your cool when a smart lock refuses to cooperate at 10 p.m., we want to meet you!

What you’ll own

Scheduling & Dispatch

• Coordinate daily suite turnovers, commercial cleaning routes, and maintenance visits
• Manage smart-lock codes, key safes, and site access for team members and vendors
• Reconcile OTA payouts, vendor invoices, and credit-card expenses
• Track cost-per-occupied-night and flag exceptions to our CFO team
• Keep Monday.com boards current so leadership sees “one version of truth”
• Maintain preferred-vendor list, request quotes, and approve purchase orders
• Monitor warehouse stock and arrange just-in-time deliveries

Process Improvement & Reporting

• Produce an easy-to-read weekly Ops Dashboard (turnovers, QC scores, ticket close-times)
• Capture “what great looks like” in clear SOPs and coach frontline leads
• Lead post-incident reviews and implement preventive fixes

People & Culture

• Onboard new employees and VAs (checklists, system logins, uniforms, ROEs)
• Foster a responsive, can-do service culture across housekeeping, maintenance, and customer-success teams

We’ll be excited if you bring

• 2–4 years coordinating operations in hospitality, property management, facilities, or a similar field
• Fluency with Google Workspace and at least one project-management platform (Monday.com, Asana, etc.)
• Solid Excel skills (pivot tables, lookups) and the confidence to talk basic P&L with finance
• Proven calm under pressure—especially after hours
• Valid Class 5 driver’s licence and reliable vehicle for site visits

Nice-to-haves: exposure to OTA platforms (Airbnb, VRBO), automation tools (Zapier/Make), bilingual English–French, WHMIS/First-Aid certification.

What success looks like after 90 days

KPI

Target

98 %

Weekly Ops Dashboard issued by Tuesday 10 a.m.

100 % on-time

Handover Tracker lines with clear status & owner

100 %

• Competitive base salary CA $50 000 – $60 000
• On-call stipend plus performance bonus tied to SLA metrics
• Paid professional-development budget (courses, certifications, conferences)
• Team socials, recognition programs, and the satisfaction of seeing immediate impact

Ready to elevate operations with us?

Email [e-mail] with the subject “Ops Coordinator – [Your Name]” and attach:

• A brief cover letter (max 250 words) describing the hardest operational puzzle you’ve solved
• (Optional) A screenshot or link to an ops dashboard/report you created

We review applications daily and aim to welcome our new teammate by 15 July 2025.

Nest Host & First Class Property Services are committed to employment equity and encourage candidates of all backgrounds to apply. If you require accommodation during the recruitment process, please let us know.

We can’t wait to see how you’ll keep our engine room running smoothly—so we can focus on delighting guests and clients across Canada!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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