Operations Coordinator

SPLICE Software; Calgary; Hybrid; CAD 45,000 - 70,000; Full time

Job summary

An innovative firm is seeking an Operations Coordinator to join their dynamic team in Calgary. This entry-level position offers an exciting opportunity to turn data into actionable insights, optimize workflows, and support campaign operations. As part of a company recognized for its vibrant culture and commitment to growth, you will collaborate with cross-functional teams to enhance client success. If you thrive in a fast-paced environment and are eager to learn, this role is perfect for you. Join a team that values creativity, accountability, and continuous improvement, and make a significant impact on the company's mission.

Benefits

Flexible Work Environment

Professional Development Opportunities

Health and Wellness Programs

Team Building Activities

Qualifications

• Strong foundation in data analysis and campaign configuration.
• Ability to think creatively about data and present findings.

Responsibilities

• Oversee campaign execution and manage workflows.
• Analyze client data for segmentation and reporting.
• Develop and utilize technology to improve operational tasks.

Skills

Data Analysis

Campaign/Program Configuration

Project Management

Microsoft Office Suite

SQL Queries

Linux/Unix Commands

Interpersonal Communication

Attention to Detail

Education

Bachelor's Degree or Equivalent Experience

Tools

SQL

Microsoft Office

Job description

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Job Type: Permanent, Full-time

Location: Calgary Corporate Office/Hybrid

Who we are:

SPLICE Software believes in connections. We enable our clients to connect with their customers, we stay connected to the industries we serve, and—most importantly—we operate our company with a focus on keeping our team members—aka "SPLICErs"—connected; to each other, to our executive team, and their work.

We "pulse check" frequently, measure what matters, and catch people doing what's right and celebrate wins. It's what's gotten us recognized as one of Alberta's Best Workplaces. Together, we passionately serve our clients while we continue to perfect our craft.

If that sounds like a culture in which you'd thrive, our company is seeking an energetic new SPLICEr to join the team as our Operations Coordinator.

Who you are:

You are an energetic person with a strong foundation in data analysis and campaign/program configuration, but who is eager to learn more and grow in your career and skills. You thrive on turning data into insights and enjoy the challenge of optimizing workflows and improving processes to drive results.

While we are seeking the ideal person as described below, we at SPLICE believe that skills can be taught, but the right attitude and energy is essential to success. SPLICErs are a unique breed, and we love to find strong performers who fit our culture and help them grow into the perfect fit for their current roles and beyond.

Role and Responsibilities Include:

• Campaign Operation Support - Oversee and manage campaign execution, ensuring smooth operations and quality control
• Accurately track campaign workflows and tasks
• Assist Client Success Team and our Clients in the effective use of our secure platform
• Data profiling and analytics of current client data for data segmentation / testing recommendations
• Data processing for client programs and campaigns and ad-hoc reporting when necessary
• Analyze existing programs and present results
• Review sentiment analysis and other related results to help support analytics and clients
• Develop/utilize existing technology / proprietary software to improve / support existing operational tasks and analytics
• Research, analyze, and potentially implement further best practices for industry AI-related items
• Quality assurance for SPLICE assets including audio files and management of server setups for campaigns.
• Documentation of expected results for all campaign types (results-based) and related processes
• Work cross-functionally with the other teams
  
  
  

Requirements

Skills and Experience Expected:

• Project management experience
• Data management experience
• Ability to think creatively about data and the best ways to present findings
• Proficiency with Microsoft Office Suite
• Familiar with basic Linux/Unix command line commands
• Familiar with basic SQL queries and SQL modification queries
• Strong interpersonal communications skills
• Ability to take responsibility for a task and demonstrate a "can do" attitude
• Great attention to detail
• Ability to operate with little or no supervision
• Comfortable working in a team environment with a dynamic pace.
• Commitment to SPLICE core values.
  
  

Expectations of All SPLICE Employees:

• Participate in new business development as required
• Participate in new product development
• Assist in the evaluation of the effectiveness of internal and external communication and workflow procedures
• Provide internal technical support as required
• Participate in the development of new project proposals
• Represent the company at various business meetings to promote the company
• Promote positive relations with partners, vendors, distributors and shareholders
• Recommend and administer policies and procedures to enhance operations
• Participate in establishing and implementing short-and long-range department goals, objectives, policies, and operating procedures
• Share long term vision for company
• Positive attitude and teamwork
• Participate in the continued development of the company and its culture (make your mark)
• Commitment to SPLICE core values: We Believe it can be Better, Eager to Learn, Accountability, Committed to the Company's Success and Team Player.
  
  
  

Benefits

About SPLICE:

SPLICE Software is in the business of driving REAL conversations with customers for insurers, financial institutions, retailers, and healthcare providers. Our Data-Driven Dialogs enables our clients to send automated messages triggered by their systems to customers via their channels of choice, including phone, SMS/MMS, and email. Our Customer-Driven Dialogs enable our clients to respond to requests for information initiated by their customers in real time, through text message, web chat, social apps like Facebook Messenger & WhatsApp, and/or home assistant devices like Amazon Echo & Google Home. SPLICE allows companies to capture & manage customers' permissions and preferences- enabling them to personalize, test and measure like never before.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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