Clinic Operations Coordinator

Intello Technologies Inc.; Calgary; On-site; CAD 47,000 - 71,000; Full time

Job summary

An innovative healthcare organization is seeking an Operations Coordinator to enhance patient service delivery. This role is pivotal in ensuring smooth clinic operations, collaborating with senior management, and optimizing processes. You will engage with patients, manage scheduling, and handle administrative tasks, all while fostering a supportive and efficient work environment. Join a dynamic team dedicated to improving health outcomes through technology and collaboration. If you are proactive, resourceful, and passionate about making a difference in healthcare, this opportunity is for you!

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Company matched pension program

Career growth opportunities

Community engagement initiatives

Qualifications

• Minimum of two years of work experience in a medical setting is an asset.
• Good knowledge of medical terminology is a plus.

Responsibilities

• Facilitating communication between departments to ensure excellent service.
• Managing medical supply orders and scheduling the medical team.

Skills

Fluency in English

Fluency in French

MS Office Suite

Flexibility

Reliability

Stress Management

Initiative

Education

College diploma

Job description

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Location: 600 Maisonneuve Boulevard West, Montreal
Status: Permanent, 37.5 hours per week
Schedule: Monday to Friday (7 a.m. to 5 p.m., depending on operational needs)

Here is the impact you will have and what we will accomplish together

The Operations Coordinator plays a key role as a resource person, providing support and facilitating communication between the various departments committed to delivering excellent service to our patients. This role ensures the smooth day-to-day operations of the clinic and works in close collaboration with senior management.

Responsibilities include:

• Meeting with patients in occupational health, travel medicine, immigration services, as well as for U.S. consultations and testing, according to established protocols
• Reviewing files related to occupational health, travel medicine, immigration services, U.S. consultations, and testing based on protocols
• Scheduling the medical team according to physicians’ availability, activity volume, and ongoing projects
• Planning daily operations, including managing unforeseen events (e.g., vacation replacements, leave days, staff sick absences)
• Acting as a key communicator during the implementation of process and technology changes
• Participating in weekly planning of required resources based on operational needs
• Replacing the Clinical Administrative Coordinator when necessary
• Managing medical supply orders
• Fostering respectful and professional relationships with both administrative and medical staff to maintain a healthy, productive, and efficient work environment
• Ensuring performance and quality objectives are met and quality control standards are followed
• Participating in the initial phases of projects to provide an overview of clinical operations
• Handling administrative complaints from in-clinic clients
• Contributing to the company’s growth and acting as a change agent
• Collaborating with senior management to optimize operations
• Performing any other related duties as required

Qualifications

• College diploma (a combination of relevant experience and education may be considered)
• Minimum of two (2) years of work experience in a medical setting (an asset)
• Fluency in both English and French, spoken and written (required)
• Good knowledge of MS Office Suite (Word, Excel, Outlook)
• Knowledge of medical terminology (an asset)
• Flexibility
• Reliability and autonomy at work
• Ability to manage stress well in urgent situations
• Demonstrates initiative, is proactive and resourceful

Basic knowledge of English is required because you will on a regular basis as part of this position's main responsibilities given its provincial scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $47,000-$71,000

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.