Operations Consultant - Flex

Sephora; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in luxury beauty retail is seeking an Operations Consultant to enhance store operations and client service. This role involves collaborating with supervisors, maintaining stockroom organization, and ensuring compliance with merchandising standards. Ideal candidates will possess strong communication and organizational skills, with a background in retail or client service. Join a dynamic team in a vibrant environment where your contributions will directly impact customer satisfaction and store efficiency. This is a fantastic opportunity to grow within a globally recognized brand that values innovation and service excellence.

Qualifications

• 1-2 years of retail or client service experience, preferably in stockroom roles.
• Good computer, arithmetic, and organizational skills.

Responsibilities

• Provide friendly, professional, and knowledgeable service to clients.
• Organize and maintain the stockroom according to company standards.

Skills

Client Service

Problem Solving

Time Management

Organizational Skills

Communication Skills

Retail Experience

Education

High School Diploma

Tools

Point-Of-Sale (POS) Systems

MPOS Systems

Job description

Job ID: 265371
Store Name/Number: ON-Tanger Ottawa (2304)
Address: 8555 Campeau Drive, Ottawa, ON K2T 0K5, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

The Operations Consultant collaborates with the Operations Supervisor to maintain stockroom organization and update merchandise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Service

• Provide friendly, professional, and knowledgeable service to clients during store hours.
• Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.

Store Presentation

• Help maintain cleanliness and organization within the cashier zone.
• Support in upholding SEPHORA’s merchandising standards.
• Participate in loss prevention programs.

Merchandising and Operations

• Receive and process shipments promptly.
• Organize and maintain the stockroom according to company standards.
• Handle transfers, damages, and testers following company policies.
• Check visual elements and report missing or damaged items to the Supervisor.
• Maintain safety and tidiness standards at all times.
• Report inventory issues to Supervisors or Managers.
• Ensure compliance with sampling policies.
• Participate in inventory control activities.
• Cross-train designated consultants in cashier functions.

EXPECTED SKILLS AND QUALIFICATIONS

• 1-2 years of retail or client service experience, preferably in stockroom roles.
• Good computer, arithmetic, and organizational skills.
• Ability to multitask and attend to client and business needs.
• Effective time management, problem-solving, and communication skills.
• High School diploma or equivalent.
• Flexible availability including evenings, weekends, and holidays.

ADDITIONAL INFORMATION

Physical Requirements:

• Work in a fragrance-filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

COMPANY OVERVIEW

Owned by LVMH, Sephora is a global leader in luxury beauty retail, known for its extensive product assortment, expert service, and innovative shopping experiences. With approximately 1,900 stores worldwide and over 360 in North America, Sephora continues to expand. The brand's North American headquarters are in San Francisco, with offices in New York, Montreal, and Toronto. Sephora’s online presence, launched in 1999 in the U.S. and 2003 in Canada, is a significant part of its business, offering a vast selection of products and brands.