MANAGER - TICKET OPERATIONS

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for Ticket Operations. This role involves overseeing ticketing operations, managing a creative team, and ensuring seamless event setups. You will play a crucial part in financial settlements and strategic pricing decisions while fostering collaboration across departments. If you have a passion for the entertainment industry and a knack for leadership, this is an exciting opportunity to make a significant impact in a vibrant environment.

Qualifications

• 5+ years in Box Office/Ticketing Management with Ticketmaster Host.
• 3 years in a Supervisor/Manager role with pricing models experience.

Responsibilities

• Supervise admissions/ticketing attendants and manage event setups.
• Ensure staff training and handle financial accountability.

Skills

Ticketmaster Host platform

Box Office Management

Dynamic Pricing Models

Team Leadership

Financial Settlement

Education

High School Diploma

College Degree

Tools

Ticketmaster Pricemaster

Ticketmaster TM1 platform

Job description

Join to apply for the MANAGER - TICKET OPERATIONS role at Hard Rock Hotel & Casino Ottawa

Posted Date: 1 week ago (4/21/2025 9:41 AM)

Overview & Responsibilities

ESSENTIAL JOB FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

1. Assist with supervising admissions/ticketing attendants and the setup of events in the ticketing system.
2. Support box office staff in their functions as needed.
3. Ensure a positive and creative team environment within the department.
4. Facilitate open communication within the team and with other departments.
5. Ensure staff training is complete and satisfactory.
6. Handle financial settlement and accountability of revenues with the finance department.
7. Complete and distribute daily ticket counts.
8. Participate in weekly marketing meetings by organizing department and financial information.
9. Build shows on the TM Host platform and manage ticket inventory.
10. Create and manage presales, packages, and post-sales in collaboration with co-promoters and venue partners.
11. Monitor sales and implement strategic flex ticket pricing as needed.
12. Maintain ticketing computer systems and organize nightly will call tickets.
13. Interact with artists, record labels, management, and tour accountants.

Qualifications

1. High School Diploma required; college degree preferred.
2. At least 5 years of experience in Box Office/Ticketing Management using Ticketmaster Host platform.
3. 3 years experience in a Supervisor/Manager role, familiar with Ticketmaster Pricemaster and dynamic pricing models.
4. Experience with Ticketmaster TM1 platform preferred.
5. Experience in a casino environment is a plus.

Physical Demands & Working Conditions

• Ability to stand, sit, and walk for extended periods.
• Ability to lift/move up to 50 pounds.
• Work may involve exposure to casino-related environmental factors, including noise.

Additional Information

Hard Rock Ottawa values diversity and is an equal opportunity employer. We provide accommodations in accordance with applicable laws. Please contact Human Resources at [e-mail] for accommodations.

We appreciate all applications; only those selected for an interview will be contacted.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Management and Manufacturing
• Industry: Gambling Facilities and Casinos