Operations Consultant - Flex

SEPHORA; Ottawa; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading luxury retailer seeks an Operations Consultant to support stockroom organization and client service in Ottawa. The role involves maintaining store presentation, assisting in training, and ensuring compliance with inventory standards. Ideal candidates will have retail experience and strong organizational skills, with flexible availability.

Qualifications

• 1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
• Possess good computer, arithmetic and organizational skills.
• Flexible availability including evenings, weekends and holidays.

Responsibilities

• Provide friendly, professional and knowledgeable service to clients.
• Assist in maintaining standards of cleanliness and organization within the cashier zone.
• Perform shipment receipt and processing in a timely manner.

Skills

Client Service

Organizational Skills

Time Management

Problem Solving

Communication Skills

Education

High School Graduate or Equivalent

Job description

Job ID:

266431

Store Name/Number:

ON-Bayshore (0552)

Address:

100 Bayshore Drive, Ottawa, ON K2B 8C1, Canada (CA)

Full Time/Part Time:

Flex

Position Type:

Regular

Overview

The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Service

• Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
• Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.

Store Presentation

• Assist in maintaining standards of cleanliness and organization within the cashier zone.
• Be aware of and assist in maintaining SEPHORA’s merchandising concepts.
• Participate in programs to reduce shortage/loss.

Merchandising and Operations

• Perform shipment receipt and processing in a timely manner.
• Organize and maintain stockroom per company standards.
• Process transfers, damages and testers per company standards.
• Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
• Ensure safety and tidiness standards are respected and maintained at all times.
• Communicate inventory issues/concerns to Supervisor(s), Assistant Manager(s), or Store Manager.
• Ensure compliance with sampling policies and procedures.
• Participate in inventory control.
• Designated consultants will be cross-trained in cashier functions.

EXPECTED SKILLS AND QUALIFICATIONS

• 1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
• Possess good computer, arithmetic and organizational skills.
• Ability to multi-task, while being attentive to the needs of clients and the business.
• Effective time management, problem solving and communication skills.
• A High School graduate or equivalent.
• Flexible availability including evenings, weekends and holidays is required.

ADDITIONAL INFORMATION

Physical Requirements:

• Work in a fragrance filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

COMPANY OVERVIEW

Owned by LVMH Moet Hennessy Louis Vuitton, Sephora is a leading luxury goods group renowned for its prestige products, unbiased service, interactive shopping environment, and innovation.
Sephora stores - Operates approximately 1,900 stores in 29 countries, with over 360 stores across North America. Established in the U.S. in 1998 and in Canada in 2004.
Sephora.com - Launched in 1999 in the U.S. and in 2003 in Canada, it is Sephora's largest online store in North America in terms of sales and product selection.