Operations Associate - Full Time

Harry Rosen Inc.; Winnipeg; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Employee discounts

Benefits package

Pension / RRSP programs

Job summary

Harry Rosen Inc. in Winnipeg is seeking a Full Time Operations Associate to join our Store team.

You’ll handle customer service, point-of-sale transactions, and daily cash handling while keeping the desk organized and well stocked. You’ll support omni services and order fulfillment, assist with on-floor logistics, merchandising, and seasonal changes, and collaborate with the team to deliver exceptional service.

Qualifications

• Minimum 2 years of retail experience, preferably in luxury environments.
• Experience with shipping, receiving, merchandising, order fulfillment and inventory management.
• Experience in a client-facing role at a service desk with strong customer service.

Responsibilities

• Accurately process client transactions through the POS system and manage daily cash handling.
• Collect new client information and maintain existing client files.
• Support service desk activities and keep the desk clean, organized, and well stocked.
• Provide basic client resolution services and escalate issues as needed.
• Assist with omni services including E‑Commerce and IST orders and BOPIS operations.
• Support on-floor logistics such as markdowns, re-ticketing, and re-tagging.

Skills

Retail experience

Customer service

Cash handling

Teamwork

Job description

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

We are looking for a Full Time Operations Associate to join our Store team.In this role you’ll be responsible for:

Customer Service

• Accurately control and process client transactions through the POS system with efficiency
• Collect new client contact information and update/maintain existing client information and files
• Support all service desk activities and ensure the desk is clean, organized and well stocked
• Provide basic client resolution services, addressing concerns and inquiries in a timely manner and when appropriate, escalating issues
• Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits)
• Identify, report and troubleshoot common errors/discrepancies
  

OMNI services & Order Fulfillment

• Support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates
• Assist with BOPIS operations activities
• Support logistics function with on-the-floor activities (markdowns, re-ticketing, re-tagging, etc.)
  

Store & Merchandise Maintenance

• Maintain the store in a neat and organized manner, ensuring all merchandise reflects standards
• Monitor return items and re-stock, support with maintenance of overall stock levels.
• Assist visual team with seasonal merchandise changes, displays, and setting up of special events, as required
• Assist with season inventory preparations and counts

Flex Support & Teamwork

• When required, support clients on the sales floor by assisting with basic inquiries
• Support with daily tasks and ad-hoc projects
• Adhere to all Harry Rosen philosophies, processes and standards
• Deliver consistent and exceptional service through standards
• Provide cross-functional team support
• Demonstrate Core Values

Successful candidates will require:

• Aminimum of 2 yearsof retail experience preferably in a luxury environment, in a customer-facing role.
• Experience with shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment
• Experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
• A strong service orientation - a demonstrated desire to wow our customers!
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
• The ability to work effectively as part of a team
• Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
• Strong communication skills

What are the perks of the job?

• Competitive pay program
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details.