Operations Associate

Harry Rosen; Toronto; On-site; CAD 23,000 - 26,000; Part time

Benefits offered by this job

Competitive pay program

Team bonuses opportunity

Employee discounts

Flexible benefits package

Pension and RRSP plans

Modern digital workplace

Career development support

Diversity and Inclusion council

Job summary

Harry Rosen is seeking an Operations Associate to join the store team at Sherway Gardens, Etobicoke. The role supports customer service, omni services, and stock/merchandise maintenance in a busy fashion retail environment.

Responsibilities include POS transactions, client data updates, desk upkeep, and basic issue resolution, with additional duties in order fulfillment and store operations. A minimum of 2 years in retail is preferred, especially in luxury settings.

Qualifications

• Minimum 2 years of retail experience, preferably luxury, in a customer-facing role.
• Experience with shipping, receiving, merchandising and inventory management.
• Strong service orientation and ability to wow customers.
• Interest in technology and using innovations in retail.
• Able to work as part of a team with good communication.

Responsibilities

• Process client transactions accurately and efficiently at the POS.
• Collect and maintain client contact information and files.
• Support service desk, keep desk organized and stocked.
• Provide basic client resolution and escalate when needed.
• Manage daily cash handling: open/close registers, deposits.
• Assist with E‑Commerce/order fulfillment and on‑floor tasks.

Skills

Retail experience

Customer service

Teamwork

Strong communication

Tools

POS system

Inventory management software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Operations Associate

Part-Time Permanent

Reporting to: Operations Team Lead

Harry Rosen, Sherway Gardens

Etobicoke, Ontario

Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada's Best Managed Companies.We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

We are looking for an Operations Associate to join our Store team.In this role you'll be responsible for:

Customer Service

• Accurately control and process client transactions through the POS system with efficiency
• Collect new client contact information and update/maintain existing client information and files
• Support all service desk activities and ensure the desk is clean, organized and well stocked
• Provide basic client resolution services, addressing concerns and inquiries in a timely manner and when appropriate, escalating issues
• Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits)
• Identify, report and troubleshoot common errors/discrepancies
  

OMNI services & Order Fulfillment

• Support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates
• Assist with BOPIS operations activities
• Support logistics function with on-the-floor activities (markdowns, re-ticketing, re-tagging, etc.)
  

Store & Merchandise Maintenance

• Maintain the store in a neat and organized manner, ensuring all merchandise reflects standards
• Monitor return items and re-stock, support with maintenance of overall stock levels.
• Assist visual team with seasonal merchandise changes, displays, and setting up of special events, as required
• Assist with season inventory preparations and counts

Flex Support & Teamwork

• When required, support clients on the sales floor by assisting with basic inquiries
• Support with daily tasks and ad-hoc projects
• Adhere to all Harry Rosen philosophies, processes and standards
• Deliver consistent and exceptional service through standards
• Provide cross-functional team support
• Demonstrate Core Values

Successful candidates will require:

• Aminimum of 2 yearsof retail experience preferably in a luxury environment, in a customer-facing role.
• Experience with shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment
• Experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
• A strong service orientation - a demonstrated desire to wow our customers!
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
• The ability to work effectively as part of a team
• Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
• Strong communication skills

What are the perks of the job?

• Competitive pay program
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

*Compensation: $17.60 - $18.10/hr + opportunity for bonus

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details.