Operations Associate

Harry Rosen Inc.; Cumberland; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay program

Team bonuses

Employee discounts

Flexible benefits package

Pension and RRSP programs

Modern, digitally advanced workplace

Career development support

Diversity, Equity & Inclusion council

Job summary

Harry Rosen Inc. is seeking an Operations Associate for the Cumberland location. The role reports to the Operations Team Lead and involves customer service, cash handling, order fulfillment, and stock/merchandising support.

With at least 2 years in luxury retail, you will contribute to a high-standard shopping experience and assist with omni-channel activities. The position offers a solid benefits package and growth opportunities.

Qualifications

• 2+ years retail experience in luxury environment preferred.
• Experience with shipping, receiving, merchandising, order fulfillment and inventory management in retail.
• Experience at service desk providing customer service is preferred.
• Strong service orientation and desire to wow customers.
• Interest in technology and how to use tech to support service.
• Ability to work well in a team and handle long lines of customers.

Responsibilities

• Process client transactions accurately through POS with efficiency.
• Collect and update client information.
• Support service desk activities and keep desk stocked and organized.
• Provide basic client resolution and escalate issues when needed.
• Manage cash handling: open/close registers, prepare envelopes, deposits.
• Support e-commerce order fulfillment and BOPIS operations.
• Assist with on-floor logistics: markdowns, re-ticketing, tagging.
• Maintain store cleanliness and reflect merchandising standards.
• Monitor stock levels and assist with inventory counts.
• Assist visual team with seasonal changes and events.
• Support daily tasks and ad-hoc projects.

Skills

Retail experience

Customer service

Team player

Communication skills

Tech-savvy

Multi-tasking

Tools

POS system

Job description

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.

Operations Associate Full-Time Permanent

Reporting to: Operations Team Lead Harry Rosen, Cumberland Toronto, Ontario

In this role you’ll be responsible for:

• Customer Service: Accurately control and process client transactions through the POS system with efficiency
• Collect new client contact information and update/maintain existing client information and files
• Support all service desk activities and ensure the desk is clean, organized and well stocked
• Provide basic client resolution services, addressing concerns and inquiries in a timely manner and when appropriate, escalating issues
• Manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits)
• Identify, report and troubleshoot common errors/discrepancies
• OMNI services & Order Fulfillment: Support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates
• Assist with BOPIS operations activities
• Support logistics function with on-the-floor activities (markdowns, re-ticketing, re-tagging, etc.)
• Store & Merchandise Maintenance: Maintain the store in a neat and organized manner, ensuring all merchandise reflects standards
• Monitor return items and re-stock, support with maintenance of overall stock levels.
• Assist visual team with seasonal merchandise changes, displays, and setting up of special events, as required
• Assist with season inventory preparations and counts
• Flex
• Support & Teamwork: When required, support clients on the sales floor by assisting with basic inquiries
• Support with daily tasks and ad-hoc projects
• Adhere to all Harry Rosen philosophies, processes and standards
• Deliver consistent and exceptional service through standards
• Provide cross-functional team support
• Demonstrate Core Values

Successful candidates will require:

• A minimum of 2 years of retail experience preferably in a luxury environment, in a customer-facing role.
• Experience with shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment
• Experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
• A strong service orientation – a demonstrated desire to wow our customers!
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
• The ability to work effectively as part of a team
• Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
• Strong communication skills

What are the perks of the job?

• Competitive pay program
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future
• *Compensation: $17.95/hr + opportunity for bonus.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details.

Join Harry Rosen, Canada’s leading premium menswear retailer since 1954, recognized as one of the 100 Best Managed Companies. Be part of a team that values innovation, excellence, and style, and shape the future of luxury menswear with us.

We thank you for your interest in this opportunity.