Operations Analytics & Staffing Forecast Specialist

Canadian Tire Corporation; Welland; On-site; CAD 37,000 - 62,000; Full time

Job summary

Canadian Tire in Welland is seeking an Operations Analyst to join the Operational Analytics & Insights team. You will support budgeting, forecasting, and staffing analyses across the contact centre, consolidating data from multiple sources to provide actionable recommendations that improve efficiency and service levels.

You will build and maintain dashboards for leadership, track performance against budgets, and develop short- and long-term forecasts for staffing and capacity.

Qualifications

• Post-secondary degree/diploma in Mathematics, Statistics, Economics, Business Operations, Business Analytics, or related field (completed or in progress).
• Excellent analytic, organization, and problem resolution skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to meet deadlines and prioritize work.
• Ability to establish and sustain strong working relationships across the organization.
• Intermediate to advanced knowledge of spreadsheet and database applications.
• Excellent written and verbal communication skills including presentation skills.
• Proficiency with MS Suite (including Excel and Power BI) and Workforce Management.
• Proficiency in Databricks, Tableau, SQL, and Python is an asset.

Responsibilities

• Support contact centre management in achieving budgetary and service level goals while focusing on client experience.
• Lead creation and continuous improvement of modeling exercises using approved assumptions from contact centres.
• Create and maintain dashboards for leadership teams.
• Track and analyze performance against approved budget targets from business units.
• Develop and refine forecasts for short-term staffing and long-term budget projections.
• Develop staffing schedules and capacity planning of resources.
• Provide recommendations and implement solutions to maximize department and contact centre effectiveness.

Skills

Analytical thinking

Communication

Forecasting

Staffing analysis

Excel

Power BI

SQL

Python

Databricks

Tableau

Team collaboration

Education

Post-secondary degree in Mathematics/Statistics/Business Analytics

Tools

Excel

Power BI

SQL

Python

Databricks

Tableau

Workforce Management

MS Suite

Job description

Canadian Tire in Welland is seeking an Operations Analyst to join the Operational Analytics & Insights team. You will support budgeting, forecasting, and staffing analyses across the contact centre, consolidating data from multiple sources to provide actionable recommendations that improve efficiency and service levels.

You will build and maintain dashboards for leadership, track performance against budgets, and develop short- and long-term forecasts for staffing and capacity.