Operations Analyst (12 Months Contract)

Sportchek; Welland; Hybrid; CAD 77,146,000 - 128,943,000; Full time

Job summary

Sportchek in Welland, Ontario is seeking an Operations Analyst for a 12-month contract to support the Canadian Tire Financial Services contact centre. You will build budgets, forecasts, and staffing analyses to drive service levels and client experience.

You will develop dashboards using Power BI and Excel, analyze data from multiple sources, create staffing schedules, and collaborate with management to maximize efficiency and impact.

Qualifications

• Post-secondary degree/diploma in Mathematics, Statistics, Economics, Business Operations, Business Analytics, or related field (completed or in progress).
• Excellent analytic, organization, and problem resolution skills.
• Proficiency in MS Office, especially Excel and Power BI; SQL/Python considered an asset.

Responsibilities

• Support contact centre management in meeting budget and service level goals.
• Lead modeling exercises using approved assumptions.
• Create and maintain dashboards for leadership teams.
• Track and analyze performance against budget targets.
• Forecast staffing needs for short- and long-term planning.
• Develop staffing schedules and capacity planning.

Skills

Budgeting

Forecasting

Staffing analysis

Data analysis

Education

Bachelor's degree in Mathematics/Statistics/Economics/Business Analytics (completed or in progress)

Tools

Excel

Power BI

Databricks

Tableau

SQL

Python

Job description

## Operations Analyst (12 Months Contract)Apply: Welland, ON: Full time: Posted Today: End Date: September 25, 2026 (14 days left to apply): JR165525The Operations Analyst will play a key role on the Operational Analytics & Insights (OAI) team by providing budgeting, forecasting, and staffing analysis to the operational areas within the Canadian Tire Financial Services contact centre. The successful incumbent will consolidate and analyze data from multiple sources across the division and provide recommendations to leverage operational effectiveness.**Job Description:*** Support the contact centre management teams in achieving their budgetary and service level goals while focused on providing an outstanding client experience* Lead the creation and continuous improvements of modeling exercises using approved assumptions from the contact centres* Create and maintain dashboards to be used by leadership teams* Track and analyze performance to approved budget targets from the business units* Development and continuous improvements of forecasts for short-term projections of staffing requirements needed to achieve contact centre service level goals as well as long-term projections used in budget models and financial impact assessments* Development of staffing schedules and capacity planning of resources* Provide recommendations and implement solutions to maximize the effectiveness of the department and contact centres**Qualifications:*** Post-secondary degree/diploma Mathematics, Statistics, Economics, Business Operations, Business Analytics, or related field (completed or in progress)* Excellent analytic, organization, and problem resolution skills* Highly developed problem-solving and critical-thinking skills* Ability to meet deadlines and prioritize work* Ability to establish and sustain strong working relationships throughout the organization* Intermediate to advanced knowledge of spreadsheet and database applications* Excellent communication skills, proficient written and verbal communication skills including presentation skills* Proficiency in computer and software skills; specifically, MS Suite (including Excel and Power BI), and Workforce Management* Proficiency in databricks, Tableau, SQL, and python considered an asset**Broadband Salary Range:** $27/hr – $45/hr Our typical hiring range is between $30/hr and $35/hr. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role. #LI-NZ2