Operations Analyst Intern

Socket.dev; Quebec; On-site; CAD 22,000 - 33,000; Full time

Job summary

Intelcom is seeking an internship where you’ll contribute to real projects affecting daily operations, with hands-on data analysis, reporting, and cross-functional teamwork across Canada. You’ll gain practical experience, build skills, and explore long-term opportunities in a fast-moving, innovative environment.

The role focuses on analyzing performance, identifying improvements, and communicating findings to the Control Tower team, with daily interaction across pan-Canadian stakeholders and a

Qualifications

• Currently pursuing a bachelor’s degree in operations, logistics, engineering or industrial engineering.
• Experience or strong interest in data analysis.
• Strong organizational and multitasking skills with accuracy.
• Ability to work independently and in a team.
• Proactive problem-solving mindset.
• Excellent written and oral communication skills.
• Proficient in Excel; familiarity with Power BI is a plus.

Responsibilities

• Analyze current business performance and identify improvement opportunities.
• Conduct data analysis and propose productivity and profitability improvements.
• Create reports and presentations for the Control Tower team.
• Maintain awareness of the stations' environment and challenges they face.
• Collaborate with cross-functional teams to implement process improvements.
• Participate in the Command Center initiative during peak seasons.
• Follow the 3 pillars: control, plan, execute.
• Communicate daily with pan-Canadian stakeholders.

Skills

Data analysis

Excel proficiency

Strong communication

Independent & collaborative

Education

Bachelor's degree in operations/logistics/engineering/industrial engineering

Tools

Power BI

Excel

Job description

Make your internship count

At Intelcom, interns don’t just observe, they contribute meaningfully to real projects that shape how we operate. You’ll gain hands-on experience, grow your skills, and explore long-term career opportunities in a fast-moving, innovation-driven environment.

Responsibilities

• Help analyze current business performance and identify areas for improvement.
• Conduct data analysis and make recommendations to improve productivity and profitability.
• Create reports and presentations to communicate findings and recommendations the Control Tower team.
• Stay updated with the stations' environment and the various challenges they might face
• Collaborate with cross-functional teams to implement process improvements.
• Participate in the "Command Center" initiative during peak seasons.
• Adopt the 3 pillars of the Control Tower: control, plan and execute.
• The role involves daily (or regular) communication with pan-Canadian stakeholders.

Qualifications

• Currently pursuing a bachelor's degree in operations, logistics, engineering or industrial engineering.
• Experience or strong interest in data analysis and understanding.
• Strong organizational skills and ability to manage multiple projects with accuracy
• Ability to work independently and collaboratively in a team environment.
• Proactive and solution-driven mindset.
• Strong written and oral communication skills
• Proficient in Excel.
• Familiarity with Power BI is an asset.

#LI-DNI #IG-DNI

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.