Operations Analyst

City of Winnipeg; Winnipeg; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

The City of Winnipeg is seeking a dedicated Operations Analyst to enhance operational processes through automation and support. This role requires a combination of strong analytical skills and IT service desk experience. Candidates will engage in system analysis, maintenance, and user training, ensuring continuous improvement in service management processes under the ITIL framework.

Qualifications

• Four years’ experience within an IT Service Desk environment.
• Understanding of SQL and relational databases.
• Experience analyzing, evaluating, resolving operational and application-related problems.

Responsibilities

• Analyse service management and operational issues to implement solutions.
• Develop, code, test, and maintain operational systems.
• Provide training and consulting to users on specific applications.

Skills

Strong verbal communication

Strong written communication

Strong interpersonal skills

Analytical skills

Problem-solving skills

Organizational skills

Education

University degree or diploma in Computer Science

Tools

HaloITSM Application

Job description

Designated Work Location: 6th Floor, 510 Main Street:" Hybrid with designated work location "

Position Type: Permanent, Full-time

Posting No: 125954

Closing Date: July 10, 2025

Job Profile

Under the supervision of the Operations Coordinator, the Operations Analyst is responsible for the analysis, development, implementation, maintenance, support, and on-going operation of automated solutions, applications, technologies, and operational processes.

As the Operations Analystyou will :

Analyse service management and operational issues to determine the feasibility of implementing new or additional processes and automated solutions.

Analyse the impact of existing service management and operational processes and automation, and recommend improvements or modifications where required.

Develop, code, test, implement, maintain, and support operational systems and applications.

Prepare and maintain technical and operational documentation.

Develop, analyse, maintain, and follow service management processes in accordance with the Information Technology Infrastructure Library (ITIL) framework.

Maintain awareness of industry trends and advancements in automated solutions and processes, and research new technologies and trends.

Provide training and consulting to users on specific applications and processes.

Take courses related to development as required.

Substitute for other Operations staff in their absence.

Perform other related duties pertaining to the operations environment compatible with the classification.

Your education and qualifications include :

University degree or diploma in Computer Science or an equivalent combination of training and experience.

Four years’ experience within an IT Service Desk environment.

Experience using the HaloITSM Application.

Experience as a HaloITSMApplication Administrator would be an asset.

Understanding of SQL and relational databases.

Understanding of service management processes in accordance with the Information Technology Infrastructure Library (ITIL) framework.

Experience analyzing, evaluating, resolving operational and application-related problems.

Experience developing and implementing new processes and procedures.

Strong verbal communication skills with employees at all levels and contractors/vendors.

Strong written communication skills with employees at all levels and contractors/vendors.

Experience conducting training sessions and meetings.

Strong interpersonal skills and the ability to work cooperatively, collaboratively, and professionally with fellow employees at all levels and external stakeholders.

Strong analytical, problem-solving and organizational skills, together with an ability to take initiative, multi-task and work under time constraints

Ability to work independently and in a team environment.

Conditions of employment:

Must be legally entitled to work in Canada.

A Police InformationCheck satisfactory to the employer will be required from the applicant(s) or successful candidate(s), at their expense.

How to Apply

APPLY ONLINE, including all documentation listed below:

• Current resume AND/OR Application Form (Required).

*Applications submitted without REQUIRED documentation will not be considered.*

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311.

Hours of Work: 8:00 a.m. - 4:00 a.m., Monday through Friday

*Flexible work arrangements may be available under Administrative Standard AS-018 – Flexible Workplace*

Employee Group: CUPE

Position Reports To: Operations Coordinator

Only candidates selected for interviews will be contacted.