Operations Analyst

Manitoba Public Insurance; Winnipeg; On-site; CAD 60,000 - 85,000; Full time

Job summary

A leading company is seeking an Operations Analyst to execute complex analyses impacting claims and service delivery. This role offers opportunities for professional development and emphasizes advanced statistical techniques, teamwork, and the delivery of effective reports. Candidates should have relevant educational backgrounds and experience in the insurance sector.

Benefits

Flexible health, dental, and vision plans

Health spending account

Travel health coverage

Registered pension plan

Group and optional life insurance coverage

Programs for work-life balance

Qualifications

• Five years of related analytical experience in claims, data, or financial analysis within an insurance environment.
• Three years of related analytical experience with a degree.

Responsibilities

• Develop solutions for moderately complex business problems through detailed analysis.
• Gather requirements, develop and maintain operational dashboards.
• Prepare clear reports and presentations for management.

Skills

Analytical thinking

Financial analysis

Statistical techniques

Report writing

Project management

Education

Certificate or diploma in Business Analysis

Degree in Commerce, Statistics, Economics, Computer Science, Accounting, or Finance

Job description

Overview

As the Operations Analyst (OA), you will perform moderately complex analysis related to operational functions that impact physical damage claims, service delivery, special risk extension, and driver and vehicle administration. You will use financial, statistical, and business-focused techniques to understand trends, forecast future costs, and solve business problems. You will prioritize competing projects and develop action plans to support the division in monitoring and controlling physical damage claim costs, operational processes, and resources. You will proactively identify anomalies and unexpected trends, alert management, and provide recommendations for additional work.

Responsibilities

• Develop solutions for moderately complex business problems through detailed business, root cause, cost-benefit analysis, and feasibility studies.
• Plan and execute data collection and analysis using advanced statistical, managerial, or financial techniques across multiple lines of business within the Operations division (claims, adjusting, estimating, fraud prevention, salvage, customer service, driver testing, vehicle repair, broker support), utilizing various data sources to identify trends, risks, and opportunities.
• Gather requirements, develop, test, implement, and maintain operational dashboards to monitor claim costs and operational effectiveness within the division.
• Plan analyses and reports to ensure compliance with physical damage claim business rules and procedures.
• Prepare clear, concise reports and presentations outlining findings and recommendations to management and key stakeholders within the division.
• Support the development of business cases by providing expertise, conducting cost-benefit analyses, decision-making, RFP development, response evaluation, and success monitoring.
• Design moderately complex analyses supporting directorate, division, or corporate objectives for operational improvement.
• Participate in divisional, directorate, or departmental projects such as capacity modeling, KPI development, policy evaluation, cross-jurisdictional studies, software modernization, and legislative changes.

Qualifications

Education & Experience:

• Certificate or diploma in Business Analysis or a related discipline.
• Five years of related analytical experience in claims, data, or financial analysis within an insurance environment.

OR

• Degree in Commerce, Statistics, Economics, Computer Science, Accounting, Finance, or a related discipline.
• Three years of related analytical experience in claims, data, or financial analysis within an insurance environment.

Employee Benefits

Health benefits

• Flexible health, dental, and vision plans.
• Health spending account.
• Travel health coverage.
• Extended health benefits such as ambulance, massage, and physiotherapy.

Financial security

• Registered pension plan.
• Group, dependent, and optional life insurance coverage.
• Critical illness insurance.
• Sick leave for short-term disability.
• Long-term disability.

Wellness

Programs for work-life balance and workplace health include:

• Vacation entitlement.
• Flexible work arrangements for eligible positions.
• Maternity, parental, and adoptive leaves.
• Bereavement and family responsibility leaves.
• Employee and family assistance program.
• Mental health programming.
• Lunch-and-learn sessions.
• Discounted gym memberships and wellness accounts.

Diversity and inclusion

Manitoba Public Insurance values diversity and inclusion, fostering a barrier-free environment where individual values, beliefs, and practices are respected and appreciated.

Employee recognition

Employees are recognized for milestones and contributions through various programs and peer recognition outlets.

Professional development

Support for skill development includes in-house training, professional development, and educational assistance programs.

Safety and health

The organization promotes a safe and healthy work environment through policies, programs, and technical support for safety and health activities.