Senior Partner Operations Analyst

Solink; Montreal; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading company in video security solutions is seeking a Senior Partner Operations Analyst to enhance operational efficiency within its partner ecosystem. This role involves analyzing partner performance, optimizing operations, and collaborating across departments. Candidates should have substantial experience in SaaS and strong data analysis skills, contributing to strategic decisions and partner success.

Benefits

Flexible work arrangements

Equity stake for employees

Comprehensive health & dental benefits

Merit-based growth opportunities

Qualifications

• 5+ years in partner or business operations within SaaS.
• Proficient in Excel/Google Sheets and BI tools.
• Experience with Salesforce or similar CRM.

Responsibilities

• Analyze Partner Performance: Monitor key KPIs to identify trends.
• Optimize workflows for onboarding and support.
• Drive cross-functional collaboration with sales and product teams.

Skills

Data Analysis

Process Optimization

Cross-Functional Collaboration

Effective Communication

Tools

Salesforce

Tableau

Power BI

Job description

Join to apply for the Senior Partner Operations Analyst role at Solink.

**Location:** Canada | Remote (EST or AST Timezone)

**Department:** Revenue Operations

**Reports To:** Jeff Musgrave, VP of Revenue Operations

**Type:** Permanent | Full-Time

About Solink

At Solink, our mission is to safeguard what matters most. We provide businesses with tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates with existing cameras and systems, turning them into intelligent sensors for key moments detection. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 30,000 locations across 32+ countries, including brands like McDonald’s and JYSK, Solink offers clarity when it counts. Our solutions help reduce shrink, optimize performance, and respond proactively to threats.

We’re growing rapidly, earning industry recognition, and scaling with purpose. Recognitions include Deloitte’s Fast 50 and Fast 500, Business Intelligence Group, and Ottawa’s Best Places to Work. And we’re just getting started!

The Role

As a Senior Partner Operations Analyst, you’ll drive operational excellence and insights across Solink’s partner ecosystem. You will work cross-functionally to streamline processes, deliver data-driven recommendations, and support high-performing partner programs. This role suits someone who enjoys solving complex problems, turning data into action, and influencing strategic decisions.

What You’ll Do

• Analyze Partner Performance: Monitor and report on key KPIs (e.g., ARR, activation, retention) to identify trends and improve strategies.
• Optimize Partner Operations: Enhance workflows for onboarding, enablement, and support to increase consistency, scalability, and satisfaction.
• Enhance Systems & Tools: Manage and optimize CRM (Salesforce), PRM (MindMatrix), and BI tools for actionable insights and data quality.
• Drive Cross-Functional Collaboration: Align partner strategies with sales, product, finance, and marketing teams.
• Lead Feedback Loops: Gather and communicate partner feedback to inform product roadmaps and improvements.

What You Bring

Must-Have:

• 5+ years in partner or business operations within SaaS, supporting partnerships through processes, tools, and insights.
• Proficiency in Excel/Google Sheets and BI tools like Tableau, Looker, or Power BI. Ability to derive insights that drive action.
• Experience with Salesforce or similar CRM, and familiarity with partner lifecycle platforms like MindMatrix or PartnerStack.
• Strong process-building skills, with experience documenting workflows using Confluence, Lucidchart, or Notion.
• Effective communicator capable of translating data into clear narratives for technical and business audiences.

Nice-to-Have:

• Experience leading PRM platform implementations.
• Exposure to SaaS partner strategies and channel programs.
• Background in cross-system data integration and cleanup projects.

Security & Eligibility

• Criminal records check required upon hire.
• Canadian citizen or eligible to work in Canada.
• Willing to adhere to Solink’s security policies.

Our Values

• Act with URGENCY
• Deliver with QUALITY
• Win with TEAM
• Lead with TRUST

Why Join Us?

• Flexible work arrangements and transparency.
• Equity stake for employees.
• Comprehensive health & dental benefits plus wellness support.
• Merit-based growth opportunities.
• Candid, politics-free culture.
• Engaging social activities.

Hiring Process

Includes an intro call, interviews with leadership, a potential task or case study, and final interviews. Note: process details may change.

How to Apply

Submit your resume and cover letter via our Careers Page, explaining why you’re excited about this role and how you can contribute to Solink’s partner programs.

Solink is an Equal Opportunity Employer committed to diversity and inclusion. Accommodations available upon request.