Operations Administrator II

FedEx Group; Edmonton; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading logistics company is seeking a temporary clerical employee for up to one year in Edmonton. The role involves customer service alongside various administrative functions, making strong organizational and time management skills essential. Ideal candidates will have a High School Diploma and at least two years of relevant experience in a fast-paced environment.

Qualifications

• Two years customer service or clerical experience required.
• Proficient in general business skills, typing, and data entry.
• Familiarity with phones, copiers, and fax machines is preferred.

Responsibilities

• Perform clerical and administrative functions across operational areas.
• Tend to damaged and incorrectly addressed packages.
• Serve as the first point of contact for customers.

Skills

Customer Service

Time Management

Organizational Skills

Multi-tasking

Data Entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Responsible for performing clerical and administrative functions across hub and station operational areas, including linehaul, records management, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages promptly to optimize delivery times. Serves as the first point of contact for customers regarding various issues.

Required Knowledge, Skills, and Abilities:

• High School Diploma or GED required.
• Two (2) years of customer service, clerical, or related experience required; experience in dock operations or distribution center setting preferred.
• Proficiency in general business skills such as typing, data entry, and review; familiarity with phones, copiers, and fax machines.
• Software skills including Microsoft Office and web-based applications.
• Strong customer service skills to respond effectively and professionally to requests.
• Excellent time management, organizational, and multi-tasking skills to operate efficiently in a fast-paced environment, handling various tasks and changing priorities with high attention to detail and accuracy.

Preferred Qualifications: Job posting date: 04/21/2025; Job posting end date: 04/28/2025 at 3PM local time.

Additional Details: This is a temporary position up to one year.

Disclaimer: This job description is general and not an exhaustive list of duties, responsibilities, and qualifications. Employees are expected to perform all assigned duties, meet minimum thresholds on mandatory testing and training, operate in a PC Windows environment, and complete all recurrent training and certifications. Candidates residing in Quebec must be bilingual (French and English). For roles involving driving, a valid driver’s license and a clean driving record are required. Selection will consider driver abstract, interview performance, and assessments.

Employment Equity Statement: We are committed to diversity and inclusion, encouraging applications from women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the hiring process upon request.