Operations Administrator

Nous Infosystems; Toronto; On-site; CAD 42,000 - 65,000; Full time

Job summary

Nous Infosystems is seeking an Operations Assistant to deliver essential day-to-day operational and administrative support to a team of Senior Account Managers in Toronto. This role covers website and enrollment portal configuration, batch enrollment processing, contract setup and maintenance, CE credit coordination, client support triage, and reporting.

The ideal candidate is highly organized, detail-oriented, and eager to develop expertise in corporate account operations within a fast-paced

Qualifications

• Bachelor's degree or equivalent work experience required.
• 0–2 years of administrative, operations, or support experience.
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Highly organized with attention to detail and data accuracy.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and priorities in a deadline-driven environment.
• Professional demeanor with a customer-service mindset.

Responsibilities

• Websites/ Hubs: Create and configure Dynamic Enrollment URLs in EM for corporate clients.
• Set up Authorization Queues for agreements with invoiced enrollments.
• Configure Corporate Portals for enterprise clients and track learning progress.
• Coordinate with Marketing for Static Enrollment URLs and HUB setups requiring complex configuration.
• Batch Enrollments: process batch enrollments for corporate clients per contracts.
• Coordinate with CSS and Salesforce for ticket triage and client inquiries.
• Lead CE credit coordination and entry of CE data in EM.
• Configure contracts in EM, including product lists, pricing, and discounts.
• Build Billing Account Codes and support varied invoicing models.
• Review monthly reports and prepare enrollment/ spend reporting for Account Managers.

Skills

Salesforce CRM

Contract Administration

Advanced Microsoft Excel

Client Support & Operations Coord

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office Suite

Job description

Skills: Salesforce CRM, Contract Administration, Advanced Microsoft Excel, Client Support & Operations Coordinatio

n
Position Summ

aryThe Operations Assistant provides essential day-to-day operational and administrative support to a team of Senior Account Managers, ensuring the seamless execution of corporate client agreements. This role encompasses a broad range of responsibilities including website and enrollment portal configuration, batch enrollment processing, contract set-up and maintenance, CE credit coordination, client support triage, and reporting. The ideal candidate is highly organized, detail-oriented, and eager to develop expertise in corporate account operations within a fast-paced environme

nt.
Key Responsibili

tiesWebsites /

• HubsCreate and configure Dynamic Enrollment URLs in Enterprise Maintenance (EM) for corporate cli
• entsSet up Authorization Queues (AQ) for agreements where enrollments are invoiced to the
• firmConfigure Corporate Portals (CP) for enterprise-wide clients requiring detailed learning progress trac
• kingCoordinate with Marketing for Static Enrollment URLs and Learning HUB set-ups requiring complex configurat
• ionsTest and validate all enrollment pages before communicating links to clients and the Sales

teamBatch Enrollm

• entsProcess batch enrollments for corporate clients where the agreement specifies this as a registration me
• thodCarry out batch profile matching prior to each CE C
• ycleProcess course enrollments for designated clients (e.g., Scotiabank) via email requests received through the Corporate Customer Support (CSS) mai

lboxCSI Corporate Support Mailbox & Salesforce Tr

• iageManage and triage Salesforce tickets on behalf of the Senior Account Manager
• teamMonitor and respond to day-to-day client inquiries via the CSS mailbox, ensuring responses are provided within one (1) business

dayCE Cre

• ditsLead coordination of the course lineup for CE Cycle courses in collaboration with Sales for corporate cli
• entsEnter CE credit information in Enterprise Maintenance to ensure the system accurately reflects current det
• ailsCreate products for CE Cycle courses (e.g., CIBC CE Cycle 11) in Enterprise Mainten

anceContract Maintenance & Se

• t-UpConfigure contracts in Enterprise Maintenance (EM), including product lists, pricing, discounts, and organizational align
• mentCreate Billing Account Codes (BAC) following CSI terminology standards and submit requests to Finance for PeopleSoft se
• t-upSupport a variety of invoicing models including prepaid, installment-based, pay-as-you-go, and learner-paid struct
• uresManage BAC transitions when replacement agreements are received, coordinating URL downtime with clients to minimize service disrup
• tionMonitor committed spend utilization and communicate milestones to the Account Manager for timely client outr
• eachCoordinate invoicing requirements with Finance, including managing pay-as-you-go and installment billing arrangem

entsReporting & Administra

• tionReview and manage automated monthly reports sent to the CSS mailbox, including billing account statistics, expiring contracts, and enrollment URL rep
• ortsPrepare and deliver quarterly enrollment and spend reports to Account Managers based on client tier and agreement requirem
• entsTrack agreement milestones including mid-term reviews, expiry windows, renewals, and clos
• uresMaintain organized email records in Outlook following team storage and filing poli

cies
Qualifica

tionsReq

• uiredBachelor's degree or equivalent work exper
• ience0–2 years of experience in an administrative, operations, or support
• roleStrong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Out
• look)Excellent organizational skills with keen attention to detail and data acc
• uracyStrong written and verbal communication s
• killsAbility to manage multiple tasks and prioritize effectively in a deadline-driven enviro
• nmentProfessional demeanor with a customer-service-oriented mi

ndsetPref

• erredExperience in financial services, education, professional development, or a related ind
• ustryFamiliarity with CRM platforms (e.g., Salesforce) and enterprise management sy
• stemsExperience with billing, invoicing, or contract administration proc
• essesBasic understanding of account management or client operations work

flowsCompete

• nciesDependability: Consistently reliable in completing tasks accurately and on time, particularly when managing high-volume, recurring proc
• essesAttention to Detail: Meticulous in data entry, system configuration,ružand quality checks to prevent client-facing e
• rrorsAdaptability: Willingness to learn new systems and processes and adjust to shifting priorities across multiple acc
• ountsTeam Orientation: Collaborative approach with a strong desire to support the success of Senior Account Managers and the broader
• teamInitiative: Proactive in identifying issues, flagging risks, and offering solutions before escalation is req
• uiredConfidentiality: Exercises discretion when handling sensitive client, financial, and company inform