Operational Resilience Specialist — Incident Mgmt

ENMAX Corporation; Calgary; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

ENMAX Corporation seeks a Business Continuity Specialist to lead the Operational Resilience Program within ENMAX Power (EPC) and mitigate disruptions across emergency response, service restoration, and crisis communications.

You will develop and maintain incident management documentation, risk management systems, and enterprise training programs while performing post-incident reviews and coordinating with internal teams and external partners.

Qualifications

• 5+ years’ experience leading or supporting incident management, business continuity, emergency response, crisis communications, or similar disruption management processes
• Experience implementing and maintaining ISO 22301 management systems
• Hands‑on expertise in ICS and incident command framework (ICScanada)
• Experience designing, developing and delivering in-house training for adult learners
• Experience with root cause analysis and corrective action programs
• Experience in technical writing and policy documentation
• Utility knowledge or professional certifications are an asset

Responsibilities

• Lead development and maintenance of incident management documentation, training, and reporting to ensure regulatory and internal standards compliance
• Lead risk management system development, aligning with regulatory requirements and best practices
• Train members of Incident Management Team on the Incident Command System (ICS) and conduct exercises
• Conduct post-incident reviews and identify lessons learned
• Coordinate with internal and external partners during incidents
• Develop mutual aid and service agreements to sustain operations
• Collaborate with cross-functional teams to align programs across ENMAX
• Support on-call rotations and after-hours incidents as required

Skills

Incident management

Business continuity

Emergency response

Crisis communications

Training program design

Exercise design

Root cause analysis

Technical writing

Change management

Analytics

Education

Post-secondary degree in Emergency Management/Business Continuity

ICS Canada certification

Job description

ENMAX Corporation seeks a Business Continuity Specialist to lead the Operational Resilience Program within ENMAX Power (EPC) and mitigate disruptions across emergency response, service restoration, and crisis communications.

You will develop and maintain incident management documentation, risk management systems, and enterprise training programs while performing post-incident reviews and coordinating with internal teams and external partners.