Business Continuity Specialist

ENMAX Corporation; Calgary; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

ENMAX Corporation seeks a Business Continuity Specialist to lead the Operational Resilience Program within ENMAX Power (EPC) and mitigate disruptions across emergency response, service restoration, and crisis communications.

You will develop and maintain incident management documentation, risk management systems, and enterprise training programs while performing post-incident reviews and coordinating with internal teams and external partners.

Qualifications

• 5+ years’ experience leading or supporting incident management, business continuity, emergency response, crisis communications, or similar disruption management processes
• Experience implementing and maintaining ISO 22301 management systems
• Hands‑on expertise in ICS and incident command framework (ICScanada)
• Experience designing, developing and delivering in-house training for adult learners
• Experience with root cause analysis and corrective action programs
• Experience in technical writing and policy documentation
• Utility knowledge or professional certifications are an asset

Responsibilities

• Lead development and maintenance of incident management documentation, training, and reporting to ensure regulatory and internal standards compliance
• Lead risk management system development, aligning with regulatory requirements and best practices
• Train members of Incident Management Team on the Incident Command System (ICS) and conduct exercises
• Conduct post-incident reviews and identify lessons learned
• Coordinate with internal and external partners during incidents
• Develop mutual aid and service agreements to sustain operations
• Collaborate with cross-functional teams to align programs across ENMAX
• Support on-call rotations and after-hours incidents as required

Skills

Incident management

Business continuity

Emergency response

Crisis communications

Training program design

Exercise design

Root cause analysis

Technical writing

Change management

Analytics

Education

Post-secondary degree in Emergency Management/Business Continuity

ICS Canada certification

Job description

Why ENMAX?

We are driven by our purpose of lighting the way to a brighter energy future, a future that includes a workplace where you’ll experience belonging and unlock possibilities. We offer meaningful opportunities, strong collaboration and a career aligned to what matters to you. We’re proud of who we are and the work we do to support our communities and customers who depend on us, because at ENMAX, we’re lighting the way together.

Tired of the monitoring and compliance cycle you see with lots of these Business Continuity job titles? Do you want to influence change to meet the challenges in an evolving sector? This is a rare opportunity to join a team that is making a meaningful difference in how ENMAX manages operational risk and incident response. As a Business Unit within ENMAX, ENMAX Power (EPC) applies an Integrated Incident Management approach, as part of our Operational Resilience Program, to mitigate impacts from all business disruptions categories, including emergency response, service recovery, business continuity, and crisis communications. The Business Continuity Specialist will be responsible for the implementation, maintenance, and performance of EPC’S Operational Resilience Program and its supporting functions.

Major Responsibilities

• Lead the development and/or maintenance of incident management related documentation, training, and reporting to ensure compliance with regulatory requirements, industry best practices, and internal standards program
• Lead the development and/or maintenance of a Risk Management System, ensuring compliance with regulatory requirements, industry best practices, and internal standards Train members of the Incident Management Team on the Incident Command System (ICS)
• Provide technical assistance and subject matter expertise to the ENMAX’s Policy, Strategic Issues, Risk Management or Incident Management Teams during an incident, as required
• Design and facilitate exercises to ensure members of the organization’s Incident Management Team (IMT) are proficient in their respective roles
• Conduct post-incident reviews to identify lessons learned and areas for improvement
• Research current and emerging risks to ensure learning activity scenarios remain relevant and learners can address future emergencies
• Develop and maintain mutual aid agreements and service agreements to ensure/enhance continuity of operations
• Build and sustain productive working relationships with internal teams, external agencies, government, regulators, and service providers
• Coordinate with other business units to align incident management programs and related activities across ENMAX
• Coordinate with internal and external partners during incidents
• Assist with root cause analysis and investigations as needed
• Participate in on-call rotations and support ENMAX during non-standard working hours, as required

Education Required

Post-Secondary degree or diploma in Emergency Management, Business and/or Business Continuity, or an equivalent level of education and experience Certified inICS Canada courses, or equivalent

Qualifications & Experience

• 5+ years’ experience leading or supporting incident management, business continuity, emergency response, crisis communications, or similar business disruption management processes
• Experience implementing and maintaining International Organization for Standardization (ISO) Management Systems (i.e. ISO 22301)
• Direct experience applying the methodology and principles of the Incident Command System (ICS), preferable ICScanada’s framework
• Experience designing, developing and delivering in-house training programs for adult learners
• Hands‑on expertise in Exercise Design
• Experience with root cause analysis and corrective action programs
• Utility knowledge/experience as well as any Professional certifications are considered an asset
• Experience in technical writing

Competencies

• Excellent communication and facilitation skills (oral, written, public speaking, presentation, training, facilitation)
• Ability to lead and support change initiatives, driving continuous improvement while fostering a culture of adaptability and innovation
• Strong attention to detail, multi-tasking and time management skills
• Proven statistical and quantitative abilities and/or data management skills
• Enthusiastic, self‑driven and able to work independently or as a strong team player

ENMAX Values – Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

Did we mention the ENMAX Advantage? We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility with programming geared to employee's needs, onsite childcare centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more.

Location

This role will be part of our hybrid (home and office) work force with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You will work from home on Mondays and Fridays and in the office on Tuesdays, Wednesdays, and Thursdays. Note: We have changed the way we connect with our candidates. Initial interviews may be done virtually as well as parts of our on-boarding and job training may be completed remotely. If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know.

ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.

Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX. Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required. Two professional references will be requested. Education requirements for this position will be verified by a third party.

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut’ina Nation; and the îyârhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Métis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.

#LI-POST

For more than a century, we have helped power Alberta, and our communities still count on us every day. What sets us apart isn’t just keeping the lights on, but how we do it. We put people first, act as good neighbours, and earn trust through promises kept, not made. Reliable by nature, we plan responsibly for tomorrow while keeping energy accessible and dependable today. This is energy people can count on now, and trust for the future. This is ENMAX.