Senior Manager, Business Continuity Management & Testing

rbc; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

RBC in Canada seeks a Senior Manager, Business Continuity Management & Testing to lead BCM programs across Technology & Operations Canada. You will design, execute, and validate testing, manage BIAs and BCPs, and align with Enterprise BCRM standards and OSFI E-21.

You will lead incident management, run tabletop exercises and live drills, track metrics, report to senior leadership, and drive continuous improvement across BCM governance and testing while mentoring teams.

Qualifications

• University degree or equivalent work experience.
• Minimum 4-7 years of progressive experience in Business Continuity Management.
• Familiarity with OSFI E-21 would be advantageous.

Responsibilities

• Lead BIA activities; define RTOs and RPOs aligned with risk tolerance.
• Maintain a strategic portfolio of BCP artifacts per BCRM standards and OSFI E-21.
• Conduct threat and risk assessments; recommend mitigations.
• Design and lead BCP testing programs: tabletop, simulations, live drills.
• Coordinate testing logistics and capture lessons learned.
• Lead IMT for incidents; coordinate crisis response across functions.
• Drive continuous improvement and governance for BCM; mentor teams.

Skills

BCM leadership

Incident management

BCP testing

BIA analysis

Stakeholder engagement

Regulatory compliance

Education

Bachelor's degree or equivalent

Job description

What's the Opportunity?

The Senior Manager, Business Continuity Management & Testing is a strategic leader driving operational resilience across Technology & Operations Canada. You will lead the design, execution, and validation of comprehensive Business Continuity testing programs including tabletop exercises, scenario-based simulations, and live drills. You will manage a portfolio of Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs) to ensure organizational alignment with Enterprise Business Continuity Risk Management (BCRM) standards and regulatory requirements (OSFI E-21). This role integrates testing expertise with incident management to proactively identify vulnerabilities, execute swift recovery strategies, validate organizational preparedness, and deliver actionable insights to senior leadership - making a lasting impact through effective BCM incident response, continuous improvement, and operational resilience.

What will you do?

Business Continuity Portfolio Management & Analysis

• Lead Business Impact Analysis (BIA) activities; assess critical business functions, dependencies, and define Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) aligned with enterprise risk tolerance.
• Develop, review, and maintain a strategic portfolio of BCP artifacts to ensure currency, relevance, and compliance with OSFI E-21 and BCRM standards.
• Conduct comprehensive threat and risk assessments; evaluate potential threats (cyberattacks, natural disasters, operational failures) and recommend appropriate risk mitigation strategies.
• Maintain accountability for assigned BCP artifacts and ensure regular updates reflecting organizational, technological, and business changes.

BCP Testing, Scenario Planning & Validation

• Design and lead comprehensive BCP testing programs including tabletop exercises, scenario-based simulations, live drills, and focused recovery exercises tailored to organizational learning objectives.
• Develop detailed test plans, testing protocols, and scenario frameworks that validate BCP effectiveness and organizational readiness.
• Facilitate scenario development workshops with business and technology stakeholders to ensure realistic, relevant testing exercises.
• Coordinate testing logistics, participant communications, and exercise execution; ensure all participants understand roles, responsibilities, and exercise objectives.
• Analyze testing results, capture lessons learned, and develop actionable recommendations to strengthen BCPs and organizational capabilities.
• Track and report on testing metrics, including exercise frequency, participant feedback, identified gaps, and remediation status.

Incident Management & Crisis Response

• Lead the Incident Management Team (IMT) for incidents of local, regional, or geographic significance; assess severity, determine escalation protocols, and coordinate response efforts across cross-functional teams.
• Apply BCP testing insights and validated recovery strategies to lead real incident response and recovery efforts; manage communications, coordinate recovery actions, and track incident resolution.
• Declare incident status, prioritize recovery and resolution efforts based on business impact, manage escalation procedures, and declare "Business as Usual" upon resolution.
• Lead incident communications to internal and external stakeholders; coordinate with senior leadership and regulatory bodies during crisis situations.

Continuous Improvement & Governance

• Complete comprehensive Post-Incident Review (PIR) documentation including root cause analysis, facilitate stakeholder review, and document lessons learned for integration into BCPs and testing programs.
• Maintain comprehensive incident management and testing documentation including playbooks, team memberships, incident guides, testing plans, and exercise reports aligned with EBCRM standards and regulatory requirements.
• Proactively identify and drive continuous improvement opportunities across incident management and BCP testing processes; identify efficiency improvements, cost reduction opportunities, and capability enhancements.
• Support planning and execution of annual training and awareness activities for IMT members and business stakeholders; monitor external threats and emerging risks; prepare teams for potential incidents.

Leadership & Stakeholder Engagement

• Demonstrate RBC Leadership Model behaviors; collaborate effectively with colleagues and service partners to foster a positive, productive team environment.
• Provide hands-on guidance and mentoring to team members and business stakeholders on incident management roles, responsibilities, and plan execution.
• Build and maintain strong relationships with cross-functional teams, senior leadership, and regulatory stakeholders to ensure alignment and support for BCM and testing initiatives.

What you need to succeed?

Must-have:

• University degree or equivalent work experience
• Minimum 4-7 years of progressive experience in Business Continuity Mana