Operating Practices Officer

Ontario Northland; North Bay, Englehart, Northeastern Ontario; On-site; CAD 100,000 - 118,000; Full time

Job summary

Ontario Northland Transportation Commission (ONTC) is seeking an Operating Practices Officer to design, deliver, and continuously improve CROR, TDG, and related training across Ontario Northland's rail network.

The role ensures employees acquire the knowledge, skills, and safe work practices required to operate in a federally regulated environment, supporting regulatory compliance and workforce development.

Qualifications

• College diploma in adult education, training and development.
• CROR and TDG certifications must be valid.
• Minimum five years in railway operations in a CROR environment.
• Experience delivering training and mentoring in safety-critical settings.
• Experience developing curriculum via classroom, field, simulation, or e-learning.

Responsibilities

• Implement adult-learning methodologies to support knowledge retention.
• Maintain and improve training materials aligned with current operating rules, Transport Canada regulations, company operating instructions, incident learnings, and industry best practices.
• Deliver initial and recurrent qualification training, examinations, assessments, and certifications in accordance with regulatory requirements.
• Monitor employee qualification status, certification requirements, and recertification timelines to ensure compliance.
• Review training results, mentoring evaluations, rule violation trends, and knowledge retention indicators to identify improvement opportunities and develop targeted training interventions.
• Provide coaching, mentoring, remedial training, and performance support to employees and trainees to strengthen rule compliance and operational competency.
• Support managers and supervisors in assessing operating rule knowledge, employee readiness, and compliance with qualification requirements.
• Maintain accurate training, testing, qualification, and certification records within applicable learning management and training systems to support audit readiness and regulatory compliance.
• Participate in regulatory, safety, and continuous improvement initiatives, including supporting the Rail Safety Management System (RSMS) committee as a subject matter expert.
• Strong commitment to health and safety

Skills

Adult education

Training delivery

Coaching/mentoring

Curriculum development

LMS proficiency

Data analysis

Interpersonal skills

Travel readiness

Education

College diploma in adult education, training and development

Instructional design certification

Tools

Learning Management Systems (LMS)

Microsoft Office

Job description

POSITION: Operating Practices Officer

REPORTS TO: Manager Operating Practices

DEPARTMENT: Regulatory and Compliance

LOCATION: Cochrane, Englehart, or North Bay

REFERENCE: 100-119B-27

SALARY: $100,412 to $118,144

WHO WE ARE: Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT: The Operating Practices Officer is responsible for the design, delivery, administration, and continuous improvement of Canadian Rail Operating Rules (CROR), Transportation of Dangerous Goods (TDG), Security Awareness, Rail Safety, and related operating practices training programs across Ontario Northland's rail network. The incumbent ensures employees acquire and maintain the knowledge, skills, qualifications, and safe work practices required to operate in a federally regulated rail environment, while supporting regulatory compliance, workforce development, and continuous improvement initiatives.

MAJOR DUTIES/RESPONSIBILITIES

• Implement effective adult-learning methodologies that support knowledge retention and employee success.
• Maintain and continuously improve training materials to ensure alignment with current operating rules, Transport Canada regulations, company operating instructions, incident learnings, and industry best practices.
• Deliver and administer initial and recurrent qualification training programs, examinations, assessments, and certifications in accordance with regulatory requirements.
• Monitor employee qualification status, certification requirements, and recertification timelines to ensure compliance and prevent qualification lapses.
• Review training results, mentoring evaluations, rule violation trends, and knowledge retention indicators to identify improvement opportunities and develop targeted training interventions.
• Provide coaching, mentoring, remedial training, and performance support to employees and trainees to strengthen rule compliance and operational competency.
• Support managers and supervisors in assessing operating rule knowledge, employee readiness, and compliance with qualification requirements.
• Maintain accurate training, testing, qualification, and certification records within applicable learning management and training systems to support audit readiness and regulatory compliance.
• Participate in regulatory, safety, and continuous improvement initiatives, including supporting the Rail Safety Management System (RSMS) committee as a subject matter expert.
• Strong commitment to health and safety

REQUIREMENTS

• College diploma in adult education, training and development, or a related field.
• Formal adult-learning or instructional design certification is considered an asset.
• Must possess and maintain valid Canadian Rail Operating Rules (CROR) and Transportation of Dangerous Goods (TDG) certifications.
• Minimum five (5) years of experience in railway operations in a CROR-governed environment, such as Conductor, Locomotive Engineer, Rail Traffic Controller, or a related operational role.
• Demonstrated experience delivering training, coaching, or mentoring in an operational or safety-critical environment.
• Experience developing, adapting, and delivering curriculum via classroom, field, simulation, or e-learning delivery methods
• Expert knowledge of Transport Canada regulations, the Railway Safety Act, Canadian Rail Operating Rules (CROR), company operating instructions, special instructions, and collective agreements.
• Experience analyzing training, qualification, compliance, or performance data to identify trends and drive continuous improvement initiatives is considered an asset.
• Proficiency with learning management systems (LMS) and Microsoft Office applications.
• Demonstrated ability to assess employee competency, provide certification recommendations, and exercise sound judgment in a safety-sensitive environment.
• Strong analytical, organizational, interpersonal, and relationship-building skills, with the ability to work effectively within a unionized, multi-location workforce.
• Willingness and ability to travel extensively throughout Ontario Northland's service area and customer locations as required.
• Valid class G driver’s license in good standing

APPLICATION PROCESS: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE: November 15, 2026 no later than 11:59 p.m.

At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.

ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.

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