OpenText Developer and Support Analyst

Compunnel Inc.; Regina; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company in IT services is seeking an OpenText Developer and Support Analyst responsible for managing and enhancing OpenText applications. The role involves system administration, troubleshooting, and development tasks, requiring strong technical skills and a degree in a related field. Ideal candidates will have significant experience with OpenText platforms and a solid background in software development.

Qualifications

• Minimum of 5 years in a system administration IT role.
• Development experience for OpenText Content Management/Content Server.
• Experience in all phases of SDLC.

Responsibilities

• Install and configure OpenText applications.
• Perform application upgrade, patching, and migration.
• Troubleshoot and resolve issues related to system performance.

Skills

Java

.NET

PowerShell scripting

Technical documentation

Communication

Analytical skills

Problem-solving skills

Education

Degree in computer science, software engineering, or related discipline

OpenText Content Server Administrator Certification

Formal OpenText training

Job description

5 days ago Be among the first 25 applicants

Direct message the job poster from Compunnel Inc.

OpenText Developer and Support Analyst

The OpenText Developer and Support Analyst is responsible for break/fix support for the OpenText Content Management/Content Server and Process Automation/AppWorks platforms, system administration for OpenText, development and enhancement work for OpenText, upgrading/patching for OpenText, quality assurance, and technical documentation.

Responsibilities (including but not limited to):

• Install and configure OpenText applications (Content Management/Content Server, Extended ECM, Records Management, Physical Objects, Process Automation/AppWorks, Email Management, OTDS, Archive Center, OpenText Intelligent Classification/Magellan Text Mining/Auto-Classification, OpenText Intelligence/Magellan BI & Reporting, etc.)
• Perform application upgrade, patching, and migration
• Manage application administration
• Design, develop, and maintain new applications, forms, reports, templates, and workflows
• Troubleshoot and resolve issues related to system performance, failures, and technical errors; identify root causes and work on bugs/fixes with vendors as needed
• Collaborate on requirements and solution design
• Modify, enhance, and create solutions to meet business requirements following design, development, and documentation standards

Desired Education and Certifications:

• OpenText AppWorks Platform Administration Certification
• OpenText Archive Center Administrator Certification
• OpenText Extended ECM for SAP Solutions Business Administrator Certification
• OpenText Extended ECM for Microsoft Office 365 Certification
• Microsoft Certified: Information Protection and Compliance Administrator Associate
• Microsoft Applied Skills certifications related to information protection, cybersecurity, and data governance

Mandatory Education and Certifications:

• A degree in computer science, software engineering, or related discipline, or equivalent experience
• Formal OpenText training
• OpenText Content Server Administrator Certification

Mandatory Experience:

• Minimum of 5 years in a system administration IT role
• Development experience for OpenText Content Management/Content Server (using Web Services, REST APIs, OScript)
• Experience with web reports, forms, workflows, and entities in Process Automation/AppWorks
• Experience in all phases of SDLC
• Java or .NET development skills, knowledge of OOP
• Experience with PowerShell scripting
• Web/application server management (IIS, Apache)
• Experience with Microsoft Azure and storage solutions
• Strong technical documentation skills
• Knowledge of SAN/NAS storage systems
• Excellent communication, analytical, and problem-solving skills

Desired Additional Experience:

• Supporting other OpenText products and Microsoft products (365, SharePoint, Defender, Entra ID, etc.)
• Knowledge of data modeling, testing, and compliance tools
• Experience with enterprise security and data governance solutions

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: IT, Engineering, and Analyst roles
• Industries: IT Services, Consulting, Information Services, Media