Onsite Mining Parts & Service Coordinator

Komatsu; Sparwood; On-site; CAD 63,000 - 79,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package

Wellness spending account

Pension plan

Safety boot voucher

Paid vacation

Company-supplied tools

Glassdoor rating 4/5

Sustainable employment

Innovative technology

Job summary

Komatsu in Sparwood, BC is seeking a Customer Service Representative to join our mining support team. You will connect with customers and internal teams to keep material moving and downtime low.

This role emphasizes hands-on parts knowledge, warehouse coordination, and effective communication at a busy site. With a 4x3 schedule, you’ll partner with experienced teams to support Canada’s largest mining operations.

Qualifications

• 3+ years of customer service experience.
• 5+ years in mining, industrial parts, or heavy equipment.
• High School Diploma; Journeyperson Parts certification (or working toward it) is an asset.
• Valid Forklift ticket.
• ERP experience (SAP) and proficiency with Microsoft Office.
• Excellent communication, organization, and problem-solving skills.
• Ability to lift up to 50 lbs and access mine sites without restriction.

Responsibilities

• Manage parts and service orders, quotations, billing, credits, and warranty documentation.
• Coordinate with planning, warehouse, supply chain, and field teams to ensure successful job execution.
• Source and expedite parts to minimize equipment downtime.
• Support customers with technical parts inquiries, order updates, and issue resolution.
• Manage pricing approvals, rebates, and contract-related documentation.
• Participate in customer planning meetings, outage preparation, and inventory discussions.
• Monitor KPIs and identify opportunities to improve service delivery and operational performance.

Skills

Customer service

Mining industry knowledge

Problem solving

Communication

Organization

Education

High School Diploma

Journeyperson Parts certification (asset)

Tools

SAP

Microsoft Office

Job description

Komatsu in Sparwood, BC is seeking a Customer Service Representative to join our mining support team. You will connect with customers and internal teams to keep material moving and downtime low.

This role emphasizes hands-on parts knowledge, warehouse coordination, and effective communication at a busy site. With a 4x3 schedule, you’ll partner with experienced teams to support Canada’s largest mining operations.