Onsite IT Support Engineer — End-User & Smart Hands

Teceze USA; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

Teceze USA is seeking an Onsite IT Support Engineer to provide end-user support and smart hands services at a Vancouver client site. You will troubleshoot hardware, software, network issues, and assist with equipment installation, replacement, and basic cabling.

The ideal candidate has 2+ years of onsite/desktop IT support experience, hands-on work with laptops, desktops, printers, monitors, and network devices, plus strong troubleshooting and communication skills.

Qualifications

• 2+ years of onsite/desktop/field IT support experience.
• Hands-on experience with hardware, Windows, peripherals, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently at a client site.

Responsibilities

• Troubleshoot hardware, software, network, and connectivity issues.
• Perform smart hands/eyes activities, including equipment installation, replacement, cabling, and basic troubleshooting.
• Support IT equipment and peripherals such as laptops, desktops, printers, monitors, and network devices.
• Document incidents, service requests, and activities in the ticketing system.
• Coordinate with remote IT teams for issue resolution.

Skills

Onsite IT support

Troubleshooting

Windows

Hardware basics

Peripherals

Networking basics

Job description

Teceze USA is seeking an Onsite IT Support Engineer to provide end-user support and smart hands services at a Vancouver client site. You will troubleshoot hardware, software, network issues, and assist with equipment installation, replacement, and basic cabling.

The ideal candidate has 2+ years of onsite/desktop IT support experience, hands-on work with laptops, desktops, printers, monitors, and network devices, plus strong troubleshooting and communication skills.