Onsite EUC Technician | Windows & Mac Support

Cognizant

Charlottetown

On-site

CAD 45,000 - 60,000

Full time

7 days ago

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Benefits offered by this job

Medical/Dental/Vision Insurance

Paid holidays and PTO

Long-term/Short-term disability

Parental Leave

Job summary

Cognizant is seeking a Deskside Technician to provide on-site EUC support in Charlottetown, PE. The role requires hands-on deployment, troubleshooting, and lifecycle management of end-user devices in a fast-paced enterprise setting.

Strong customer service and bilingual English/French skills are essential. The successful candidate will work onsite five days per week at client site in Charlottetown, with responsibilities spanning hardware, OS, and productivity software support, while adhering to

Qualifications

3+ years in Deskside/End User Computing or IT support roles.
Strong support for Windows and Office365 environments.
Experience with ServiceNow or similar ITSM tools.
Proven ability to troubleshoot hardware and software issues.
Excellent customer service and communication skills.
English and French bilingual (spoken and written).

Responsibilities

Deploy, configure, and install PCs and mobile devices per enterprise standards.
Provide hands-on deskside support for hardware, software, and mobility issues.
Diagnose and repair desktops, laptops, tablets, and printers to minimize downtime.
Resolve OS and app issues across Windows and macOS environments.
Manage incidents and requests using ITSM tools with timely SLAs.
Document troubleshooting steps and maintain technical documentation.