Onsite Deskside Support Engineer – Bilingual FR/EN

Axiom Technologies; Charlottetown; On-site; CAD 30,000 - 47,000; Full time

Job summary

Axiom Technologies in Charlottetown, PEI, is seeking an experienced Deskside Support Analyst to provide onsite Level 2 technical support in a corporate environment. You will troubleshoot hardware and software, manage ITSM tickets, maintain asset inventories, and deliver hands-on support for end-user devices.

The role requires strong customer service, professional client interaction, and bilingual English and French communication.

Qualifications

• Proven experience as a Deskside Support Analyst or desktop support role.
• Strong knowledge of desktop operating systems and common applications.
• Experience providing deskside support to end users in a corporate environment.
• Troubleshooting hardware, software, peripherals, and end-user devices.
• Experience with ITSM/ticketing systems and incident management processes.
• Knowledge of asset management and inventory control.
• Fluency in both French and English is required.

Responsibilities

• Provide Level 2 onsite deskside support for complex issues and service requests.
• Troubleshoot and resolve hardware and software issues on desktops, laptops, and peripherals.
• Diagnose issues and apply solutions using standard methods.
• Install, uninstall, and configure basic software; verify hardware/software setup.
• Perform onsite installation and repair of hardware components and software.
• Deploy PCs, laptops, and other end-user devices.
• Use remote-control tools to diagnose and resolve issues when needed.
• Manage and update ITSM tickets with clear documentation of actions taken.
• Maintain site-specific technical documentation and follow procedures.
• Provide hands-on support for server, storage, backup, network equipment, and endpoints.
• Support Windows-based environments and virtual endpoints.
• Assist users with application navigation and basic functionality.
• Ensure timely resolution of incidents and high customer satisfaction.

Skills

Deskside Support

Desktop Support

ITSM

Remote Desktop

Windows OS

Asset Management

Customer Service

Bilingual EN/FR

Tools

ITSM/Ticketing Tools

Remote Control Software

PC Deployment

Job description

Axiom Technologies in Charlottetown, PEI, is seeking an experienced Deskside Support Analyst to provide onsite Level 2 technical support in a corporate environment. You will troubleshoot hardware and software, manage ITSM tickets, maintain asset inventories, and deliver hands-on support for end-user devices.

The role requires strong customer service, professional client interaction, and bilingual English and French communication.