Online Support Representative

RBC

Toronto

On-site

CAD 46,000 - 70,000

Full time

4 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

RBC is seeking a client-focused support specialist to troubleshoot technical issues, manage platform access on RBC One and Investor Services apps, and provide after-hours assistance. The role emphasizes strong communication, data accuracy, and independent problem-solving to support mission-critical systems.

You will gain experience across investment services platforms and enterprise systems, with opportunities for career progression within RBC's service delivery teams.

Qualifications

1-2 years of client service experience, ideally in financial services.
Strong written and verbal communication with clients.
Troubleshooting skills to diagnose access issues and data discrepancies across systems.
Proficient in Microsoft Excel with data analysis and reporting.
Familiarity with Windows 11 and mobile platforms (iOS/Android).
Ability to multitask in a fast-paced client-focused environment.
Attention to detail and documentation accuracy.

Responsibilities

Resolve client inquiries promptly via phone, email, and CRM case management tools for both internal and external stakeholders.
Manage user access and product setup on the RBC One portal and RBC Investor Services applications, ensuring accurate configurations.
Provide after-hours support, including weekends, and perform post-implementation verification for business-critical applications.
Troubleshoot technical and operational issues related to data access, user permissions, and system discrepancies with strong analytical skills.
Document and escalate complex issues while maintaining service quality standards.

Skills

Client Portal

Client Service

Collaboration

Communication

Critical Thinking

CX / Customer Experience

CRM

Detail-Oriented

Financial Services

Teamwork

Information Capture

Oral Communications

Salesforce

SOP

UAT

Web Portal

Written Communication

Tools

Salesforce

Job description

In this client-centric role, you will troubleshoot technical issues, manage platform access, and resolve critical queries—including after-hours support. This is an ideal opportunity to develop your technical and communication skills while supporting mission-critical operations. You will gain valuable experience with investment services platforms and enterprise systems, positioning you for career advancement within RBC's service delivery teams. Ideal for problem-solvers who thrive on client relationships and independent work.

What will you do?

Resolve client inquiries promptlyvia phone, email, and CRM case management tools for both internal and external stakeholders.
Manage user access and product setupon the RBC One portal and RBC Investor Services applications, ensuring accurate configurations and ongoing maintenance.
Provide critical after-hours support, including weekend availability, and conduct post-implementation verification for business-critical applications.
Troubleshoot technical and operational issuesrelated to data access, user permissions, and system discrepancies with strong analytical skills.
Document and elevate complex issuesappropriately while maintaining service quality standards.

What do you need to succeed?

Must-haves:

1-2 years of related client service experience, preferably in financial services
Strong client communication skillsdemonstrated through professional written correspondence and courteous telephone interaction
Troubleshooting abilitiesto diagnose and resolve access issues, data requests, and discrepancies across multiple systems
Proficiency in Microsoft Excelincluding formulas, data analysis, and report generation
Working knowledge of Windows 11 OS(desktop) and mobile platforms (Google Android and Apple iOS)
Ability to multitaskand prioritize in a fast-paced, client-focused environment
Strong attention to detailwith commitment to accuracy in data handling and documentation

Nice-to-have:

Knowledge of securities tradingand settlement processes, including security identifiers and industry standard timeframes
Advanced Excel skillsincluding pivot tables, VLOOKUP, and data visualization
Experience with portal or investment services platforms
Familiarity with IT service deliveryor customer support best practices

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

Job Skills

Client Portal, Client Service, Collaboration, Communication, Critical Thinking, Customer Experience (CX), Customer Relationship Management (CRM), Detail-Oriented, Financial Services, Group Problem Solving, Information Capture, Oral Communications, Salesforce (Software), Standard Operating Procedure (SOP), Teamwork, User Acceptance Testing (UAT), Web Portal, Written Communication

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Posted Date:

2026-09-04

Application Deadline:

2026-09-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$46,000.00 - $70,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Royal Bank of Canada is a leading global financial institution committed to innovation, exceptional client experiences, and community support, serving over 17 million clients worldwide.

Banking Credit Intermediation Financial Services

10,001+ employees

Company type Public company

Total funding $22.2M Post IPO Debt

Momentum

Team growth

Momentum

6% in 12 mo

98,739 employees on LinkedIn

Feb 23 May 26

Employee experience

What it’s like inside