Banking Advisor

RBC; Surrey; On-site; CAD 52,000 - 68,000; Full time

Job summary

RBC in Surrey is seeking a customer-focused branch associate to engage clients across the community, identify banking needs, and drive referrals. You will demonstrate digital banking tools, onboard new clients, and work with specialists to meet complex needs, delivering a memorable client experience.

The role emphasizes active listening, problem-solving, and building lasting relationships, with flexible hours to cover open business times in a busy branch. Apply now to grow with RBC.

Qualifications

• Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course).
• Passion for putting clients first in a target-driven sales environment.
• Problem-solving and relationship-building skills.
• Flexibility, eagerness to learn and strong ethics.
• Digital literacy across devices.
• Availability to work all open business hours.

Responsibilities

• Proactively engage with clients in branch and community to identify needs and referrals.
• Educate clients using technology to deliver memorable experiences and drive sales.
• Assist with a full range of financial transactions initiated by clients.
• Listen actively to understand client needs and resolve issues.
• Maintain relationships with partners to maximize opportunities and referrals.
• Onboard new clients and refer complex opportunities to specialists.

Skills

Mutual Funds accreditation

Client-focused sales

Problem solving

Digital literacy

Availability during business hours

Job description

Job Description

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?

Must-have

• Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)
• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for successli>
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Availabilityto workall open business hours

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Skills

Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

Address:

10201 KING GEORGE BLVD:SURREY

City:

Surrey

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-04

Application Deadline:

2026-09-13

Note** :** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.