Online Membership Consultant

Movati Athletic (Group) Inc; Amherstburg; On-site; CAD 46,000 - 50,000; Full time

Benefits offered by this job

Complimentary membership

Group benefits

Training opportunities

Job summary

Movati Athletic (Group) Inc. is seeking a Web Membership Consultant to be the first point of contact for web leads, creating an exceptional candidate experience and driving memberships. You will connect with prospects, learn about fitness goals, past workouts, and document details in our CRM while guiding them toward a club visit and membership.

Join a team-focused environment with opportunities to grow. The role requires flexibility for days, evenings, and weekends, and includes a competitive

Qualifications

• Customer service-oriented with experience in sales/marketing/administration.
• Available to work days, evenings and weekends.
• Experience in roles like Customer Service Representative, Member Services Representative or Sales Associate.

Responsibilities

• Contact web leads and build rapport with prospective members.
• Educate prospects on MOVATI amenities and services; schedule club visits.
• Document findings in the CRM and meet targets with strong communication.

Skills

Customer service

Sales

Communication

Time management

Tools

CRM

Job description

Join the Web Sales Team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you!

As a Web Membership Consultant, you are the first point of contact for all web leads interested in MOVATI and creating an unparalleled member experience for prospective members: building an immediate connection, learning about their fitness goals, prior workout history and documenting your findings in our customer data base (CRM). Each call will also have the intention of educating prospects on the many unique amenities and services that MOVATI has to offer scheduling a personalized club visit with the mindset to get started with a MOVATI membership.

You will work as part of a group, but also independently with minimal supervision. If working in an unstructured and ambiguous situation doesn’t intimidate you or working in an environment where you get to be part of a newly created team motivates you, this job could be a fit for you!

Qualifications: We know experience can come from a wide range of industries so, we’re looking for customer service-oriented professionals who have related work experience in sales, marketing or administration. You’re familiar with meeting goals and objectives and you hit these targets with your tenacity and strong ability to communicate. You also understand that our business is not just Monday to Friday and so, you’re available to work days, evenings and weekends. Past industry experience that can translate to success in this role include Customer Service Representative, Member Services Representative or Sales Associate.

Hourly wage: $22.50/hour + monthly incentive bonus based on performance

• The posting is for an existing, currently open position.

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Your availability: 40-44 hours full time hours. Must be available Monday to Sunday. Shifts could vary between 9-5pm or 1-9pm. *Must be available for a mix of shifts weekdays and weekends

• We offer a competitive total compensation package that includes an industry leading base pay, group benefits, complimentary membership, and training to help ensure you are always learning.

Since 1997, we’ve built the foundation of Movati Athletic on our 5 Core Values: Care, Commitment, Authenticity, Diversity, and Work Ethic. Over the next several years, we plan to do the same. Our promise at Movati is to help you feel welcome, feel comfortable, and feel healthy. Accommodations are available on request for candidates taking part in all aspects of the selection process.