Online Events Producer

TaxDome; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

An innovative software company is seeking a dynamic Online Events Producer to create engaging educational experiences for customers. This role involves planning and managing a variety of online events, from webinars to workshops, aimed at enhancing product adoption and customer engagement. The ideal candidate will possess a strong background in accounting, proven experience in online event production, and exceptional project management skills. Join a forward-thinking team that values collaboration and creativity, while enjoying the flexibility of fully remote work. This is a fantastic opportunity to contribute to a company dedicated to transforming the accounting industry through technology.

Benefits

Work closely with C-Level team

Flexible remote work

Professional development opportunities

Career growth opportunities

Fantastic work culture

Qualifications

• Experience in producing high-quality online events for customer education.
• Strong project management skills to handle multiple events simultaneously.

Responsibilities

• Lead the development and execution of online events to educate customers.
• Collaborate with various teams to ensure smooth event execution.

Skills

Event Production

Project Management

Customer Engagement

Cross-Department Collaboration

Data Analysis

Technical Troubleshooting

Education

Background in Accounting

Experience in Online Event Production

Tools

Zoom

BigMarker

WordPress

CRM Tools

Analytics Software

Job description

Company Overview: TaxDome is an all-in-one software solution designed for tax preparers, accountants, and bookkeepers to manage their practices smarter, faster, and more affordably. Our easy-to-use platform, highly rated on Capterra, offers features such as automated workflows, CRM, invoicing, a client portal, a mobile app, unlimited secure document storage, unlimited e-signatures, and more. For further details, visit www.TaxDome.com.

About Us:

We are a US-based, award-winning SaaS company catering to the accounting industry. While we provide solutions to accounting firms, we are not accountants ourselves; we use technology to solve their business challenges. Our team comprises over 300 professionals across 40+ countries, built around the principle of self-management.

The Role:

We are seeking an experienced and dynamic Online Events Producer to lead the development and execution of online events aimed at educating our customers and driving product adoption. This role will focus on planning and managing a variety of educational events, such as webinars, product demos, feature deep dives, and workshops, while collaborating with multiple teams to ensure smooth execution and maximum customer engagement. The ideal candidate is a strategic thinker, highly organized, and passionate about creating exceptional learning experiences for customers.

Responsibilities:

• Ideation and Strategy: Develop and pitch innovative ideas for online events focused on customer education and product adoption. Ensure events align with product goals and customer needs.
• Event Planning and Coordination: Plan and manage end-to-end execution of online events, including webinars, product demos, feature deep-dives, and workshops. Coordinate with departments such as marketing, product, and customer support to ensure smooth delivery.
• Cross-Departmental Collaboration: Collaborate with content creators, technical writers, product managers, and other stakeholders to ensure the educational value and technical accuracy of the event content.
• Event Execution: Serve as the primary lead during live events, overseeing technical execution, speaker coordination, audience interaction, and troubleshooting any issues in real time.
• Customer Engagement Strategy: Implement strategies to drive deeper penetration of event engagement across the customer base, aiming to increase awareness and participation. Work closely with the Customer Education and Success teams to ensure events are meeting customer learning goals and product adoption objectives.
• Data-Driven Improvement: Track and analyze key event metrics (e.g., registration, attendance, engagement, feedback) to continuously improve event formats and content. Adjust strategies based on customer feedback and data insights.
• Post-Event Follow-Up: Coordinate follow-up communications, such as distributing event recordings, surveys, and additional learning resources. Analyze event feedback to refine future events.

Ideal Profile:

What We Expect:

• Background: An accounting background, either with experience as accountants or as coordinators/organizers within the accounting industry.
• Experience in Online Event Production: Proven track record in producing and managing high-quality online events (webinars, live streams, etc.) for customer education or marketing purposes.
• Project Management Skills: Ability to manage multiple events and projects simultaneously, ensuring timely delivery and successful execution.
• Customer-Centric Mindset: Passion for educating and helping customers, ensuring that every event adds significant value to their experience and product usage.
• Cross-Department Collaboration: Excellent communication and collaboration skills to work effectively with various teams and stakeholders, ensuring alignment on goals and responsibilities.
• Tech-Savvy: Proficiency in online event platforms (e.g., Zoom, Meets, BigMarker, WordPress, etc.) and familiarity with learning management systems, CRM tools, and analytics software.
• English: Native proficiency required.

What We Offer:

• Work closely with the C-Level team.
• Fully remote work with flexible locations.
• Opportunities for professional development and career growth.
• Full-time position as an independent contractor working EST hours.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What's on Offer?

• Opportunity within a company with a solid track record of performance.
• Strong opportunities to progress your career.
• Fantastic work culture.