PHARMACY OPERATIONS MANAGER

GreenShield; Canada; Presencial; CAD 94.000 - 142.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and dental coverage

Retirement savings

Paid time off

Well-being support (up to CAD 10,000/年

Descripción de la vacante

GreenShield in Canada is seeking a Pharmacy Operations Leader to oversee the Pharmacy Operations Support Team, develop workflows, SOPs, and training to ensure timely patient orders and high service levels.

The role focuses on improving operational efficiency for biologics and toxin patients, leading recruiting and onboarding, and driving cross-functional collaboration with Dispensary, Nursing, Logistics, and external partners.

Formación

• Licensed Pharmacist in good standing with the Ontario College of Pharmacists considered strong asset.
• 2 to 5 years of people leadership experience.
• 2 to 5 years of working in specialty pharmacy, pharmacy, or healthcare operations.
• Strong working knowledge of regulatory and competitive environment for prescription drugs and pharmacy benefits.

Responsabilidades

• Oversee the Pharmacy Operations Support Team including emerging centralized functions.
• Create, document, and optimize workflows, SOPs, training, and processes for timely patient orders.
• Lead operational efficiency initiatives to support biologics and toxin patients.
• Recruit, hire, onboarding, and training of personnel.
• Drive continuous improvement and cross-functional collaboration with Dispensary, Nursing, Logistics, and external stakeholders.

Conocimientos

People leadership

Operational efficiency

Pharmacy operations

Healthcare operations

Kroll

Google Suite

Excel

Educación

Bachelor of Science, Pharmacy

Herramientas

Pharmacy software Kroll

Google Suite

Microsoft Excel

Descripción del empleo

WHO WE ARE

GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

• Management and oversight of the Pharmacy Operations Support Team including emerging centralized functions
• Creating, documenting, optimizing workflows, SOP, training, and processes to ensure efficient, timely, and effective operations to fulfill patient pharmacy orders on an ongoing basis.
• Develops and leads operational efficiency to support the recurring needs of biologics patients and toxin patients
• Managing and overseeing the recruiting, hiring, onboarding, and training of personnel
• Taking a lead towards continuous improvement initiatives, ongoing training, and optimization of cross-functional collaboration between the Dispensary, Nursing, logistics, and OnePoints, Programs, Toxins and external stakeholders (communication with PSPs, other pharmacies, MDs, patients, etc.)
• Ensuring a high-level of customer service standards and patient experience on an ongoing basis with respect to fulfilling patient orders and customer interactions (quality of interactions; telephony, etc.)
• Implementing and optimizing use of new software solutions (Phox, Kroll,Nexi, etc.) and leveraging new innovation of Botox BUD 9 days
• Lead Pharmacy Operations transformation into a process-oriented operations.
• Drive a culture of operational excellence and quality continuous improvement on the team with strict adherence to process standards and KPIs
• Adopting and championing the implementation of new software solutions for the team and optimizing staff usage on an ongoing basis
• Functioning as a pharmacist in the dispensary as needed to contribute to patient care activities and checking of prescriptions for technical, financial, and clinical quality (flexible)
• Other special projects and duties assigned by the Director of Pharmacy Operations as defined within the scope of the role

WHO WE'RE LOOKING FOR

• A university degree in science or health-related field
• Licensed, registered Pharmacist in good standing with the Ontario College of Pharmacists considered strong asset
• 2 to 5 years of people leadership experience
• Proven track record of operational efficiency, performance, and leading teams through change
• 2 to 5 years of working in specialty pharmacy, pharmacy, or healthcare operations
• Strong working knowledge of the regulatory and competitive environment for prescription drugs and pharmacy benefits; awareness and ability to anticipate key trends
• Excellent analytical, listening, verbal and written communication skills.
• Bilingual communication skills, English and French considered a valued asset.
• Bachelor of Science, Pharmacy
• Knowledge of medication, dosage measurement, pharmacy law and medical terminology
• Strong knowledge of financial and operational aspects of pharmacy
• Experience with pharmacy software Kroll is an asset
• Previous experience with Google Suite, Microsoft Excel, Word, and Outlook is an asset

WHAT WE OFFER

Base Salary: CAD $94,406.00 - 142,069.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).Posting disclosures: This is for an existing vacancy.Work model: On-site

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.
Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.