PROGRAM MANAGER - PSP

Green Shield Canada (GSC); Canada; Sur place; CAD 94 000 - 142 000; Plein temps

Résumé du poste

Green Shield Canada (GSC) is seeking a seasoned program leader to design, implement, and oversee patient programs tailored to client and patient needs, aligning with KPIs and strategic goals. You will govern processes, escalate issues, optimize performance, and build relationships with clients, healthcare providers, and stakeholders to drive collaboration and program success.

The role requires 5–10 years in specialty pharmacy or patient support, a BSc in healthcare or related field, and strong

Qualifications

• Bachelor level degree in healthcare, business administration, or related field; Master’s preferred.
• 5-10 years in specialty pharmacy or patient support program experience.
• Experience in patient support or healthcare program management with a focus on operational excellence and stakeholder collaboration.
• Strong leadership and project management capabilities.
• Excellent communication and interpersonal skills.
• Excellent analytical reporting and process improvement mindset.
• Knowledge of governance, compliance, and resource management.

Responsabilités

• Design, implement, and oversee patient programs tailored to client and patient needs, ensuring alignment with KPIs and strategic goals.
• Develop and implement governance principles, issue escalation processes, and corrective action plans to optimize program performance.
• Foster and maintain strong relationships with clients, healthcare providers, and stakeholders to ensure collaboration and program success.
• Oversee daily operations, including patient enrollment, service delivery, and program performance monitoring.
• Analyze KPIs to identify opportunities for process improvements and ensure programs meet or exceed targets.
• Recruit, train, and manage program staff, providing feedback, support, and development opportunities to maintain high service standards.
• Serve as the primary contact for clients, addressing inquiries, ensuring satisfaction, and maintaining transparent communication.
• Participate in regular client meetings to review progress, discuss strategic, compliance, and operational updates, and identify areas for improvement.
• Build and maintain relationships with PSP vendors, prescribers, and other stakeholders, ensuring program alignment and satisfaction.
• Collaborate with Pharmacy Services to oversee product distribution per client criteria, ensuring shipment coordination and inventory reconciliation.
• Support Reimbursement Services teams managing reimbursement navigation, financial assistance, and coverage renewals.
• Monitor clinical KPIs, manage escalations, and support clinical visits and patient education initiatives.
• Manage program budgets, ensuring cost-effective use of resources to meet financial and operational goals.
• Propose and implement solutions to enhance program efficiency and value.

Connaissances

Leadership

Project management

Communication

Interpersonal skills

Analytical reporting

Operational efficiency

Governance & compliance

Resource management

Formation

BSc in Healthcare or related field

Description du poste

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only non-profit social enterprise that brings worlds of coverage andcare together, all in one place. We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.
Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $94,406.00 - 142,069.00

• Design, implement, and overseepatient programs tailored to client and patient needs, ensuring alignmentwith strategic goals and KPIs.
• Develop and implement governanceprinciples, issue escalation processes, and corrective action plans tooptimize program performance.
• Foster and maintain strongrelationships with clients, healthcare providers, and stakeholders toensure collaboration and program success.
• Oversee daily operations, includingpatient enrollment, service delivery, and program performance monitoring.
• Analyze KPIs to identifyopportunities for process improvements and ensure programs meet or exceedtargets.
• Recruit, train, and manage programstaff, providing feedback, support, and development opportunities tomaintain high service standards.
• Serve as the primary contact forclients, addressing inquiries, ensuring satisfaction, and maintainingtransparent communication.
• Participate in regular clientmeetings to review progress, discuss strategic, compliance, andoperational updates, and identify areas for improvement.
• Build and maintain relationshipswith PSP vendors, prescribers, and other stakeholders, ensuring programalignment and satisfaction.
• Collaborate with Pharmacy Servicesto oversee product distribution per client criteria, ensuring shipmentcoordination and inventory reconciliation.
• Support Reimbursement Servicesteams managing reimbursement navigation, financial assistance, andcoverage renewals.
• Monitor clinical KPIs, manageescalations, and support clinical visits and patient educationinitiatives, ensuring adherence to touchpoint schedules.
• Manage program budgets, ensuringcost-effective use of resources to meet financial and operational goals.
• Propose and implement solutions to enhance program efficiency andvalue.

WHO WE'RE LOOKING FOR

• BSc in Healthcare, BusinessAdministration, or a related field (Master’s preferred)
• Experience in patient support orhealthcare program management with a focus on operational excellence andstakeholder collaboration
• 5-10 years of specialty pharmacy orpatient support program experience
• Strong understanding patientsupport services, specialty pharmacy operations, and reimbursementprocesses
• Leadership and Project Management;
• Communication and InterpersonalSkills;
• Analytical reporting; OperationalEfficiency and Excellence
• Governance and Compliance; ResourceManagement

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.
Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.