PHARMACY COORDINATOR - ON-SITE - BURNABY

Green Shield Canada (GSC); Burnaby; On-site; CAD 39,000 - 54,000; Full time

Job summary

GreenShield Canada is seeking a Pharmacy Coordinator (Pharmacy Assistant) who is passionate about helping people, communicates clearly, and takes ownership of administrative and coordination tasks that directly impact patient care.

This role emphasizes prescription billing/processing, patient communication, documentation, coordination, and problem-solving. Training is provided, with emphasis on mindset and soft skills over technical background, offering growth within GreenShield.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills and comfort speaking with patients, providers, and internal partners.
• A patient first mindset with genuine care for helping others navigate healthcare.
• High attention to detail and pride in getting things right.
• Resilience and persistence when working through complex or ambiguous situations.
• Curiosity, motivation, and a desire to learn and grow within GreenShield.
• Ability to manage multiple priorities in a fast paced, protocol‑driven environment.

Responsibilities

• Act as a key point of contact for patients via phone and email, providing clear, empathetic, and professional communication.
• Support patients by answering routine questions related to prescriptions, refills, deliveries, coverage, and documentation, escalating clinical concerns to the pharmacist when appropriate.
• Proactively follow up with patients to gather required information, confirm next steps, and ensure continuity of care.
• Build trust with patients by explaining processes clearly and helping them navigate complex or time sensitive situations.
• Contribute to a positive, respectful, and inclusive patient experience aligned with GreenShield values.
• Accurately enter, update, and maintain patient and prescription information within pharmacy systems (e.g., Kroll).
• Prepare and process prescriptions, including insurance claims, billing documentation, and third-party reimbursement and appropriate paperwork.
• Identify and resolve billing or adjudication issues by coordinating with payers, prescribers, patient support programs, and internal teams.
• Ensure copayments are processed accurately and documentation meets regulatory and internal standards.
• Maintain organized, audit ready records with strong attention to detail.
• Complete assigned tasks, billing, and trouble shooting orders according to GreenShield Pharmacy standard operating procedures and performance guidelines.
• Assist with scheduling prescription refills and coordinating medication deliveries to support uninterrupted patient therapy.
• Work closely with pharmacists, nurses, clinics, physicians, and external partners to obtain required information and resolve issues.
• Anticipate potential delays or gaps and take ownership of resolving them before they impact patients.
• Take on additional responsibilities or projects as needed and assigned by the Manager, demonstrating flexibility and accountability.

Skills

Communication

Patient-first mindset

Attention to detail

Multitasking

Resilience

Curiosity

Time management

Education

High school diploma or equivalent

Tools

Kroll

Job description

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only non-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.
Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $38,774.00 - 53,699.00

GreenShield is seeking a Pharmacy Coordinator (known internally as Pharmacy Assistant) who is passionate about helping people, communicating clearly, and taking ownership of administrative and coordination tasks that directly impact patient care.

This role places a strong emphasis on prescription billing/processing, patient communication, documentation, coordination, and problem-solving. While pharmacy or healthcare experience is valuable, we are intentionally prioritizing mindset, motivation, and soft skills over technical background. We are looking for someone who is curious, resilient, organized, and excited to grow their career within GreenShield—not just within pharmacy operations.
The successful candidate will be supported through training and onboarding, with technical skills learned on the job. What matters most is your ability to communicate effectively, manage details, and consistently show up for patients and teammates.

Key Responsibilities

Patient Communication & Experience

• Act as a key point of contact for patients via phone and email, providing clear, empathetic, and professional communication.
• Support patients by answering routine questions related to prescriptions, refills, deliveries, coverage, and documentation, escalating clinical concerns to the pharmacist when appropriate.
• Proactively follow up with patients to gather required information, confirm next steps, and ensure continuity of care.
• Build trust with patients by explaining processes clearly and helping them navigate complex or time sensitive situations.
• Contribute to a positive, respectful, and inclusive patient experience aligned with GreenShield values.

Administrative & Documentation Support

• Accurately enter, update, and maintain patient and prescription information within pharmacy systems (e.g., Kroll).
• Prepare and process prescriptions, including insurance claims, billing documentation, and third-party reimbursement and appropriate paperwork.
• Identify and resolve billing or adjudication issues by coordinating with payers, prescribers, patient support programs, and internal teams.
• Ensure copayments are processed accurately and documentation meets regulatory and internal standards.
• Maintain organized, audit ready records with strong attention to detail.

Coordination & Workflow Management

• Complete assigned tasks, billing, and trouble shooting orders according to GreenShield Pharmacy standard operating procedures and performance guidelines
• Assist with scheduling prescription refills and coordinating medication deliveries to support uninterrupted patient therapy.
• Work closely with pharmacists, nurses, clinics, physicians, and external partners to obtain required information and resolve issues.
• Anticipate potential delays or gaps and take ownership of resolving them before they impact patients.
• Take on additional responsibilities or projects as needed and assigned by the Manager, demonstrating flexibility and accountability.

WHO WE'RE LOOKING FOR

• High school diploma or equivalent required.
• Strong communication skills and comfort speaking with patients, providers, and internal partners.
• A patient first mindset with genuine care for helping others navigate healthcare.
• High attention to detail and pride in getting things right.
• Resilience and persistence when working through complex or ambiguous situations.
• Curiosity, motivation, and a desire to learn and grow within GreenShield.
• Ability to manage multiple priorities in a fast paced, protocol‑driven environment.

Nice-to-have

• Experience in pharmacy, healthcare, administration, retail, hospitality, call centres, or other high service environments is welcome.
• Previous exposure to pharmacy systems (e.g., Kroll), billing, claims, or medical administration is an asset, but not required.
• Experience working in structured, high-pressure, or customer‑focused environments (e.g., retail, hospitality, healthcare, tourism) is highly va

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.
Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.