Onboarding Expert

Clipboard Health; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

Clipboard Health is seeking an Onboarding Expert to support newly registered healthcare professionals. In this fast-paced role, you will make outbound calls, conduct quick consultations, and provide ongoing assistance to ensure each professional feels confident and ready to begin their journey with us. If you love helping others and want to make an impact in the healthcare staffing sector, apply now and join our mission-driven team!

Benefits

100% Remote

Career growth opportunities

Supportive team environment

Qualifications

• Enjoy talking to people and helping them succeed.
• Comfortable making calls and building rapport quickly.
• Clear and professional English communication skills.

Responsibilities

• Make ~75 outbound welcome calls daily.
• Host ~7 onboarding consultations.
• Respond to inbound messages and support tickets.

Skills

Communication

Customer support

Organization

Job description

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health:

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here .

At Clipboard Health, we're on a mission to fix healthcare staffing. We connect nurses and other healthcare professionals with the facilities that need them—fast, fairly, and flexibly. And none of that happens without you.

As an Onboarding Expert, you’ll be the first real human our healthcare professionals (HCPs) connect with after signing up. You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.

What You’ll Be Doing

Make ~75 outbound welcome calls daily to new professionals who signed up the day before.

Host ~7 15-minute onboarding consultations (pre-booked by professionals).

Send follow-up emails and texts to answer questions and ensure no one is left behind.

Respond to inbound messages and support tickets.

Keep clear documentation of all interactions.

Be thego-to guide and trusted partner—helping healthcare professionals feel confident, supported, and ready to take their first shift.

What Makes You a Great Fit

You enjoy talking to people, helping them succeed, and solving small challenges every day.

You’re comfortable making calls and love building rapport quickly.

You speak and write English clearly and professionally.

You’re organized, follow through on tasks, and don’t let things slip.

You’re curious, resourceful, and always looking for the root cause of a problem.

You’re quick with tools and not afraid to learn new systems.

Experience in inside sales, onboarding, or customer support is a plus—but not required. If you’re a quick learner with great communication skills, we want to hear from you.

What This Role Is NOT

• Not cold calling — you’ll only speak with professionals who signed up the day before.
• Not technical support — you’ll guide users but escalate deeper tech issues.
• Not repetitive — every conversation is unique and you’ll need to think on your feet.
  
  

Why Join Clipboard Health

• 100% Remote
• Mission-driven work that improves lives
• Supportive, collaborative team
• Career growth in a fast-moving tech company
  
  

System Requirements

To succeed in this role, you must have:

• A reliable laptop/desktop (no Chromebooks or Linux OS).
• Minimum 20 Mbps wired internet connection.
• Wired headset for clear communication.
• A quiet, distraction-free workspace.
• Stable power and internet connectivity.
  
  

Ready to empower healthcare professionals from day one?

Start your journey with Clipboard Health—fill out the form below and let’s make an impact together.

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Voice Prompt:"Hi, this is Jasmine. I’m a CNA based in Atlanta, and I signed up with Clipboard Health yesterday because a friend told me about it. But to be honest, I’m still not sure if it’s worth going through all the steps to finish my profile and upload documents. I’ve worked with a few other staffing apps before and the process always ends up being frustrating or slow. Can you help me understand how Clipboard is different and why I should complete my onboarding?" *

Instructions: Please respond to the voice prompt as if you're speaking directly to the customer. We’re not looking for an explanation of your thought process—just a natural, professional, and empathetic reply, as if you were on a real call.

Important: Make sure the link you submit works properly. This voice response is a required part of the application process, and we won’t be able to proceed if the link is broken or inaccessible.

Use Vocaroo to record your response, then post the link in the space provided below.