Customer Success Engineer / Onboarding Specialist

LicenseSpring; Vancouver; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A prominent licensing management platform is seeking a Customer Success Engineer / Onboarding Specialist in Vancouver, BC. In this role, you will bridge the gap between users and the product team, ensuring customers maximize their experience. Responsibilities include providing technical support, maintaining documentation, and gathering customer feedback. Ideal candidates are detail-oriented, technically adept, and customer-focused.

Benefits

Flexible working environment

Health benefits

Vacation time

Continuous learning opportunities

Qualifications

• Experience in customer support or technical assistance.
• Proficiency with SDKs and APIs.
• Ability to understand, write, and maintain documentation.

Responsibilities

• Serve as technical support contact for customer inquiries.
• Maintain and update customer documentation and resources.
• Gather and communicate customer requirements for product improvements.

Skills

Technical Support

Troubleshooting

Documentation

API Understanding

Customer-Focused Communication

Education

Bachelor's Degree in a Technical Field

Tools

C++

.NET

Java

Job description

Customer Success Engineer / Onboarding Specialist

Customer Success Engineer / Onboarding Specialist

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We’re looking for a highly motivated Technical Product Specialist to join our lean, fast-moving team at LicenseSpring, a developer-focused license management platform. This is a generalist role, ideal for someone who is technically adept, well-organized, and comfortable wearing multiple hats, supporting our customers, maintaining public-facing technical assets, and acting as a bridge between users and our product team.

You’ll work closely with the CEO and our business development lead, serving as the first line of technical support and internal product expert. Your mission will be to ensure our customers get the most out of LicenseSpring.

Responsibilities

Customer Support & Success

• Serve as the go-to contact for customer and prospect technical questions
• Gather customer requirements from key accounts and ensure they are communicated and acted on clearly internally
• Answer and resolve technical support tickets in a timely, thorough manner
• Help troubleshoot implementation issues across various SDKs and APIs

Documentation & Code Samples

• Keep public documentation accurate, clear, organized, & up to date
• Maintain and periodically review code samples and sample apps in C++, .NET, Java, Go, and other supported SDKs
• Contribute to developer onboarding resources, such as tutorials and User guides

Product Feedback & Coordination

• Submit detailed bug reports and feature requests
• Document edge cases and reproduce customer-reported issues
• Act as a product expert internally, identifying gaps and improvements
• Highly autonomous: you’re not afraid to dig into docs, run and generate sample code to figure things out
• Organized and detail-oriented: you keep support queues tidy and documentation clear
• Customer-centric: you enjoy helping people succeed with a technical product
• Strong communicator: your written responses are clear, concise, and helpful

Technical Skills

Must-Have:

• Experience running and troubleshooting SDKs or sample apps
• Ability to make API calls and understand API docs
• Familiarity with at least one statically typed language (C++, .NET, Java, etc.)
• Experience managing technical documentation a plus

Nice-to-Have:

• Familiarity with cross-platform environments (Windows, Mac, Linux)
• Some experience setting up or configuring integrations for CRMs

What Success Looks Like

• You answer most technical questions and tickets independently
• You identify and fix broken links or outdated examples in our docs without being asked
• You catch bugs before customers do, and document them clearly for engineering
• You become the “go-to” person for internal and external technical product knowledge
• Customers compliment us on our documentation and our customer support in their reviews.

About LicenseSpring:

LicenseSpring was founded in 2015, and provides a cloud-based software license management service, acting as a critical component of software distribution and delivery. We are trusted by thousands of software vendors around the world. We have 2 offices, one in Vancouver, BC, and the other in Zagreb, Croatia.

This position offers an opportunity to impact and scale a growing platform used by thousands of companies around the world. Salary + compensation is based on experience. We provide extensive benefits (health + vacation), a flexible working environment (Hybrid, in person, or remote), as well as continuous learning and career development opportunities.

Please apply for this job directly on LinkedIn.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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