Onboarding & Customer Success Lead — Remote & Equity

Lightspeed; Canada; On-site; CAD 74,000 - 82,000; Full time

Benefits offered by this job

Flexible paid time off

Remote work policies

Equity options

Pension contributions

Job summary

Lightspeed is seeking a Customer Enablement Manager in Canada to drive onboarding and implementation of our systems for new customers. You’ll manage the full lifecycle from signature to go-live, coordinating across Sales, Customer Management, and Support to deliver rapid time-to-value.

We value 3–5 years in SaaS customer implementations or project management, with hands-on experience in golf-related solutions, and strong communication.

Qualifications

• 3–5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment.
• Golf industry experience is preferred or required.
• Proven ability to manage multiple onboarding projects with complex technical components.
• Bachelor’s degree in Business, Technology, or related field or equivalent experience.
• Familiarity with POS platforms is advantageous.
• Technical fluency with integration workflows, data migration, and SaaS ecosystems.
• Strong communication, stakeholder management, and problem-solving skills.

Responsibilities

• Serve as the primary point of contact during onboarding, building relationships and guiding customers through a structured rollout.
• Collaborate with Sales and Account Management to define tailored onboarding plans.
• Lead project planning activities including scoping, training, tracking deliverables and go-live readiness.
• Proactively manage onboarding pipelines and timelines to ensure momentum and timely go-lives.
• Apply project management best practices across multiple engagements and mitigate risks.
• Coordinate internal teams to ensure successful onboarding tasks.
• Escalate blockers and act as a communication bridge across departments.
• Continuously assess onboarding outcomes and refine internal processes.
• Maintain understanding of Lightspeed product suite and updates.

Skills

Project management

Customer onboarding

Stakeholder management

Communication skills

Golf industry experience

Education

Bachelor’s degree in Business, Technology, or related field

Tools

ChurnZero

HubSpot

Salesforce

Job description

Lightspeed is seeking a Customer Enablement Manager in Canada to drive onboarding and implementation of our systems for new customers. You’ll manage the full lifecycle from signature to go-live, coordinating across Sales, Customer Management, and Support to deliver rapid time-to-value.

We value 3–5 years in SaaS customer implementations or project management, with hands-on experience in golf-related solutions, and strong communication.